Nota: Si bien hemos traducido las guías más populares al español, algunas guías están disponibles solamente en inglés.
Contacting a customer

If you need to contact a customer about an order, you can find their email in the order summary. This is a great way to inform customers about shipping delays, product substitutions, and other issues.

Mira el video

Step 1 - Go to the Orders panel

Open the Orders panel. Depending on your plan:

  • In the Home Menu, click Commerce, and then click Orders.
  • In the Home Menu, click Orders.

You can also press ? while any panel is open and search orders.

Step 2 - Select an order

Click an order to open the Order Summary window. You can also search by the customer's order #, email, or name in the Search box. When searching by order number, exclude the #.

Step 3 - Send an email

In the Order Summary window, copy the customer's email address.

Then use your email provider to send your customer an email.

¿Fue útil este artículo?
Usuarios a los que les pareció útil: 3 de 5
Contacting a customer