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Commerce FAQ

This guide answers some common questions about the Squarespace Commerce platform.

¿Está disponible Commerce en mi plan de facturación?

Commerce and payment processors are Premium features available in the current Website Business plan and higher, and the legacy Personal plan. To learn more, visit Premium features.

Can customers from around the world purchase my products?

Yes. You can accept our payment methods from anywhere in the world where they're supported. We don't impose additional location restrictions for shoppers buying products from your store.

For more information, visit Supported countries and currencies for Squarespace Commerce.

What shipping methods can I offer?

You can create shipping options that automatically apply to physical products at checkout. Shipping options include:

Per-product shipping rules aren't available at this time.

Are there limits to what I can sell on my site?

Squarespace approves the sale of most products, but our payment processors, Stripe and PayPal, prohibit certain types of businesses. For detailed information, visit Section 10.2 of our Terms of ServiceStripe's documentation, and PayPal's Acceptable Use guidelines.

¿Qué suscripción u opciones de pago recurrente puedo ofrecer?

Puedes cobrar a los clientes de forma recurrente vendiendo productos físicos o de servicio como suscripciones. Las suscripciones se pueden renovar indefinidamente o un número determinado de veces. 

No es posible ocultar el contenido de tu sitio detrás de un muro de pago u ofrecer programas de membresía más extensos.

Which payment processors can I use?

You must connect a supported payment processor to activate Squarespace Commerce and begin accepting payments through your site. You can connect StripePayPal, or both. To learn more about these options, visit Connecting a payment processor

Is Commerce available in my country?

To use Squarespace Commerce, you'll need to connect a payment processor that supports your country. For details, visit Supported countries and currencies for Squarespace Commerce.

Can customers buy items that are out of stock?

Si un producto está agotado, el producto se mostrará en tu tienda con una marca de AGOTADO. Los clientes no podrán agregar el producto a sus carritos de compras hasta que cambies la cantidad de stock. Para conocer más, visita Productos agotados.

Can I export orders to a .csv file?

Yes. In the Commerce panel, click Orders, then click Export CSV. To learn more, visit Exporting orders.

Does Commerce work on all templates?

Yes. Commerce is compatible with all our templates.

While you can build a great-looking store using any template, some templates that work particularly well for stores are:

  • Adirondack
  • Avenue
  • Brine
  • Clay
  • Fulton
  • Galapagos
  • Hyde
  • Marta
  • Mercer
  • Supply
  • Thorne

When will a product be removed from inventory?

El nivel de stock de un producto se reducirá cuando un cliente finalice la compra. Si te queda una sola unidad en stock de un producto y dos clientes lo agregan a sus carritos de compras al mismo tiempo, el producto se venderá a quien complete primero el proceso de pago.

¿Se guardará el carrito de compras de un cliente si abandona mi sitio y vuelve más tarde?

Los productos agregados al carrito de compras de un cliente permanecerán en el carrito de forma indefinida. Si un cliente abandona tu sitio y vuelve más tarde, el carrito aparecerá tal como lo dejó. Si un producto se agota antes de que regrese, se eliminará de su carrito.

Puedes monitorear y recuperar los carritos de compra abandonados con Recuperación de la lista de compra abandonada.

Can I accept donations?

Yes. Use the Donation Block to collect donations for your organization or cause. Donations are a Premium feature available in the current Website Business plan and higher, and sites on the legacy Personal plan. To learn more, visit Premium features.

Can I offer free digital downloads?

Sí. Puedes establecer que un producto digital tenga un precio de $0.00.

Customers will still be directed to the checkout page but won't need to enter any credit card information to complete the order.

Can I sell gift cards or gift certificates?

Yes. You can sell gift cards as a unique digital code that customers can receive as a printable .pdf or email directly to their recipient.

Is Commerce available in Squarespace 5?

Commerce isn't available for Squarespace 5. To sell products on a Squarespace 5 site, you'll need to use a third-party payment processor.

When will customers be charged?

Customers will be charged as soon as they check out. It's not possible to delay payment until an item is shipped.

Is SSL offered with Commerce?

Yes. Checkout and payment pages are served over SSL in your Commerce site. To learn more about how SSL works with Squarespace, visit our overview guide.

Can I delete the cents from the price and only display dollars?

No. All prices must show cents, even if your price is rounded to the whole dollar ($10.00 rather than $10).

Can I charge tax?

Yes. To learn how to create tax rules, visit Setting up taxes in Squarespace Commerce

Where should I charge taxes?

Per our Terms of Service, Squarespace doesn't provide advice or recommendations regarding laws applicable to your site or business. If you have questions about collecting taxes, you can consult with a tax advisor. You can also use this resource for checking US state sales laws.

Can I collect VAT or GST?

Yes. Squarespace supports tax-inclusive pricing and customizable order invoices. For help setting this up, visit Collecting VAT or GST.

Can I add tracking numbers to shipping notifications?

Yes. To include tracking numbers in Order Shipped emails, enter the tracking number when marking the order as complete.

If the tracking number is associated with a standard carrier (Australia Post, Canada Post, DHL, FedEx, UPS, or USPS), it will be a link. Clicking the number opens the carrier's tracking page.

To learn more, visit Receiving an order.

How many products can I add to my site?

There's no set limit to the number of products you can add to your site. Each Products Page can have up to 200 products, and each product can have up to 100 variants.

Can I connect to a fulfillment warehouse or inventory service?

Yes. There are two ways to connect to a third-party fulfillment service. Note that these options fall outside the scope of our support: 

If you're interested in building order fulfillment and inventory integrations, learn about the Order API beta.

Can I hide the quantity drop-down?

If your site's template is in the Brine, Farro, Skye, Tremont, or York families, it uses the Advanced Products Page. In these templates, to hide the quantity drop-down menu on item pages:

  1. Log into your site and go to your Products Page.
  2. Open the individual item.
  3. Desde el Menú de Inicio, haz clic en Diseño y, luego, en Estilos del sitio.
  4. Scroll to the Products: Options section.
  5. Uncheck Show Quantity.
Tip: The quantity option will still display at checkout. You can disable this for service items in all templates.
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