Resolve common errors that prevent you from registering your domain.

If you can’t register your domain, it may be due to a billing error or that the domain doesn’t meet our naming requirements.

The domain registration failed

If your domain registration fails, a red Registration Failed note displays in your domains dashboard, and you'll receive an email from no-reply@squarespace.com explaining what went wrong.

First, ensure that:

1. Your billing information is correct.
2. The domain meets our naming requirements.
3. The email address you enter in the Registration panel doesn’t end in the same domain you’re trying to register. For example, if you’re registering mydomain.com, you can’t enter info@mydomain.com as the registration email address.
4. The domain name isn’t trademarked in the Trademark Clearinghouse.

Next, try to reregister your domain:

1. In your domains dashboard, click the domain, then click Register domain to restart registration.
2. If the domain isn’t available, the Register domain button won't display. Instead, restart the registration process and search for a different TLD or a variation of the domain.

The domain payment didn't verify

If your bank couldn't verify your payment, a Registration Unsuccessful note displays in your domains dashboard. To fix the issue:

1. Click the domain,
2. Click Try Again to restart registration.
3. Verify your payment within two hours.

Error message: Couldn’t process your payment. Please make sure your payment details are correct and try again

If you get this message, the domain you’re trying to register may have been previously registered to someone else.

To fix this issue, contact us and ask if we can unlink the domain from the old site so you can register the domain to your Squarespace site.

The verification link doesn’t work

If the link in the domain verification email doesn’t work or leads to a 404 page, your email provider may be changing the URL when you try to open it.

To fix the issue, open your email inbox in another browser or a mobile app, then click the link again.