Resolve alerts regarding business verification, reviews, or bank connection errors.

If your Squarespace Payments account is blocked or suspended, you may have some pending actions you need to take. Your Squarespace dashboard will show a banner with more information about what you need to do next.

Check your Squarespace Payments account status

You can check the Finance panel to see if your Payments account is active. If it isn’t, you may have to provide more information, or take some additional steps, before your account is active. A banner will appear on the Payments panel with the next steps you can take.

My Squarespace Payments account is under review. What do I do?

When your account is under review, it means we're still verifying your identity, and the details you provided. When this happens, you won't be able to take payments or receive any payouts until the review is complete and your account is active. This can take anywhere from a few seconds to a few days, and we thank you for your patience.

How to submit identity verification for Squarespace Payments

If you need to verify your business, you'll receive an email stating you need to provide more information to verify your Squarespace Payments account.

Reconnect a disconnected bank account to Squarespace Payments

Your Squarespace Payments account could be suspended because your bank account was disconnected, or something went wrong with your bank account connection. If something went wrong with your bank account connection, reconnect your bank account to Squarespace Payments.

Appeal a suspended Squarespace Payments account

If we're unable to verify your information, your Squarespace Payments account may be suspended. You can request an appeal by following the prompts to contact us in the banner.