Resolve common Google Workspace account-related errors.

If you’ve received user or account-related error messages, or you need to move or reactivate an account, review the steps on resolving these issues.

Note: If you’re still having trouble after following this guide, contact us instead of canceling your Google Workspace account. You can’t start over after canceling, and it prevents you from reactivating Google Workspace through Squarespace.

I received an email about managing my account through Squarespace

This email means your Google domain has migrated to Squarespace, but your Google Workspace account needs one final step to complete the transition. 

To finish the migration, click the Confirm your account button in the email, or follow these steps:

1. Open your domains dashboard, then click the domain linked to your Google Workspace account.
2. Click Email.
3. Click Manage plan.
4. Click Confirm. Your Google Workspace subscription is now transferred to your Squarespace account, where you can manage billing and users. 

Note: Google sends an automated email stating that your subscription has been canceled. You can disregard this. Your subscription remains active in Squarespace, and no further action is required.

Reactivate a suspended Google Workspace account

If your account is suspended, you can’t access your inbox or manage users. To resolve these issues, reactivate your suspended account.

I can't add users or access the Google Workspace panel

If you created your site with our Blueprint AI tools, you need to complete the setup process first before you can access the Email panel and manage your Google Workspace account.

Error messages and notifications in Squarespace

You'll manage your Google Workspace account from the Google Workspace panel in your Squarespace site. Review the following common error messages that may appear.

Error message: Failed to remove user

You'll get this message if you try to delete a user while your Google Workspace billing plan is suspended.

To fix the issue:

1. Reactivate your suspended account
2. Delete your user.

Error message: A user already exists with this email

If you get this error message, the user you’re adding or renaming already exists. For example, if your username is:

• An alias of another inbox.
• The username of a group.
• A recently deleted user. After deletion, usernames remain in Google Workspace's system marked as recently deleted for twenty days. During that time, you won't be able to give the username to another user.

To fix the issue:

1. Log into Google Workspace.
2. Remove the username from the Google Workspace Admin Console.

Error messages in Google Workspace

The following error messages may appear when you log into Google Workspace. These errors don’t appear in your Squarespace site. If the following steps don’t solve the problem, contact Google Workspace support.

Error message: admin.google.com is for Google Workspace accounts only

You tried to log into a Google Workspace Administrator inbox, but you're logged into another email address, like your personal Gmail account. You can’t log into admin.google.com with a regular Gmail account.

To fix the issue, follow the instructions that match your situation:

• If this is your first time logging into your Google Workspace account, find your confirmation email and follow the steps to log in.
• If the Google Workspace address you want isn't in the list, click Add account, and then log in using your custom email address, not an @gmail.com address.
• If the Google Workspace address you want is in this list, select it. (Ensure it's not an @gmail.com address.)
• Review more ways to fix this issue and help logging into your Google Admin console.

Error message: Couldn’t sign you in. To recover your account, request a review by the Google Workspace team.

You may be trying to log in via a third-party mail app.

To fix the issue:

1. Try signing in to https://myaccount.google.com using an incognito window.
2. If that works, we suggest you enable 2SV.
3. Then follow Google’s steps to regain access to logging in through your app.

If you're not using a third-party mail app, follow Google's account recovery process.

Error message: No license available for new user. You have reached the user limit for your organization.

Instead of adding new users from the Google Workspace panel, you tried to add them in the Google Workspace Admin Console without having any open seats.

To fix the issue, add more users in the Google Workspace panel of your Squarespace site. When you add a new user, it automatically creates a license to this account for this user.

Learn more about how licensing works with Google Workspace.

Error message: verifications@reseller.squarespaceapps.com appears as an owner on my domain

If you're using Google Search Console or Google Analytics on your site and sign up for Google Workspace with the same domain, this email address may appear as one of the owners of your domain.

There isn't an option to remove or unverify that email, but this won't affect your Google Workspace, Analytics, or Search Console accounts.

Error message: We are sorry, but you do not have access to Gmail

You tried logging in before verifying your domain.

To fix the issue:

1. Ensure you’re logging into the Admin console: admin.google.com
2. Ensure you’re not logged into another Google account.

In the Admin Console, click Start Setup or try verifying your domain.