Steps to resolve common Google Workspace billing-related errors.

If your account is suspended due to a missed payment, you didn’t receive your free year of Google Workspace, or you’re running into other billing issues, you can fix many of these through your billing settings.

Note: If you’re still having trouble after following this guide, contact us instead of canceling your Google Workspace account. You can’t start over after canceling, and it prevents you from reactivating Google Workspace through Squarespace.

I received an email that my credit card payment failed

If you receive emails from us noting that we’re unable to authorize payment for Google Workspace, update your billing information with a valid credit card to fix the issue.

If we can’t authorize the card after 14 days, your Google Workspace account will be suspended and you won't have access to your account. You'll have 40 days to reactivate the account before it's canceled completely and gets transferred to Google.

I didn’t receive my free year of Google Workspace

If you’re eligible for a free year of Google Workspace for one user, but didn’t receive the offer, we can possibly apply it retroactively. For help with this:

1. Check our eligibility requirements to find out if you qualify.
2. Ensure you’ve followed the steps to claim your offer. If you're eligible, the price will change on the review page after you select your billing cycle.
3. If you believe you’re eligible, contact us.

Error message: We are sorry, but your Google Workspace subscription has been suspended by your reseller

If you get this message when you log into Google Workspace, it means your Google Workspace subscription is no longer active.

To fix the issue:

1. Log into your Squarespace site.
2. Reactivate your suspended account.
3. If that doesn’t solve the problem, contact Google Workspace support.

Error message: Failed to Cancel Google Workspace

This message appears if you're trying to cancel Google Workspace but don't have any Administrators in your Google Workspace account. Google Workspace user levels are separate from Squarespace permission levels. A Squarespace user with Owner or Administrator permissions won't automatically have Google Workspace Administrator access.

To fix the issue, set one or more of your Google Workspace users as an Administrator:

1. Open the domains dashboard, then click the domain linked to your Google Workspace account.
2. Click Email.
3. Click Manage plan.
4. Click a user.
5. Check the Administrator option to give this user full administrative access on the Google Workspace account.
6. Click Save.
7. Try canceling your Google Workspace account again.

Error message: Your account is suspended. Your account has been suspended due to a payment method failure.

If you get this message, we couldn’t charge the payment method you have on file and suspended your account.

To fix the issue, reactivate your suspended account.