Resolve common errors that prevent you from sending and receiving emails.

If you can’t send or receive email with your Google Workspace account, there may be an issue with your mail exchange (MX) records, or your account or domain could be suspended. You can resolve common delivery issues by ensuring your MX records are set up correctly and your subscriptions are active.

Note: If you’re still having trouble after following this guide, contact us instead of canceling your Google Workspace account. You can’t start over after canceling, and it prevents you from reactivating Google Workspace through Squarespace.

I can’t send or receive email in my account

If you can sign into Google Workspace but can’t send or receive emails, it's possible:

• Your MX records aren’t set up correctly
• Your old MX records weren't deleted before the new MX records were added to your DNS settings
• You added custom nameservers to your Squarespace domain and haven't added the Google Workspace MX records to your nameserver provider
• Your domain subscription isn’t active
• Your Google Workspace subscription is suspended

The steps to fix these issues depend on who your domain provider is. If you bought a Squarespace domain through Google Workspace, your domain provider is Squarespace, and you should follow the steps in the Squarespace domains tab.

Need more help?

If you still can't send or receive emails:

• You may need to wait up to 48 hours if you've updated or added new MX records. This waiting period is known as propagation time, or the time it takes for record changes to occur throughout the web. You can send an email from your Google Workspace email account to test if it's working.
• Fill out this form so we can help. We'll respond and help get your email address up and running as quickly as we can.

My domain and email forwarding broke

This might happen if your domain uses custom nameservers and you're using Google's built-in email forwarding services. To fix this issue, you need to add or remove certain DNS records. It can take up to 48 hours for changes to take effect.

Error: Something went wrong - you’re using custom nameservers

If this message appears in the Google Workspace panel of your Squarespace site, it means that old nameserver records weren’t deleted before you signed up for Google Workspace.

To fix the issue, ensure that you're using Squarespace’s default nameservers, then delete old records and add Squarespace's default nameservers.