Resolve common errors that occur when trying to sign up for Google Workspace.

If you get a "user already exists" or "invalid domain" error message, or something similar, there may be a conflict with an existing Google Workspace account. You can resolve common sign up issues by updating your username or domain to meet Google's requirements.

Note: If you’re still having trouble after following this guide, contact us instead of canceling your Google Workspace account. You can’t start over after canceling, and it prevents you from reactivating Google Workspace through Squarespace.

I can't access the Email panel to sign up for Google Workspace

If you created your site with our Blueprint AI tools, you need to complete the setup process first before you can access the Email panel and sign up for Google Workspace.

Error message: A Google Workspace subscription is connected to this domain

If you get this error when signing up, your domain may have previously been associated with a Google Workspace account. Even if Google deleted that account, there may still be leftover MX records that can prevent you from signing up again.

To fix the issue:

1. Open your domains dashboard.
2. Click the domain name.
3. Click DNS in the side panel.
4. Delete all Google Workspace MX records.
5. Try signing up for Google Workspace again.

Error message: A user already exists with this email.

If you get this error when signing up for Google Workspace, the user name might be:

• An alias of another inbox.
• The username of a group.
• A recently deleted user. After deletion, usernames remain in Google Workspace's system marked as recently deleted for 20 days. During that time, you can’t give the username to another user.

To fix the issue, you can either use a different username, or set up your account with a different username then change it to your original username after you verify your domain.

To set up Google Workspace, then change your username:

1. Open the Domains & Email panel
2. Click Google Workspace.
3. Start the sign up process, entering a different, temporary username in the User Name field. We recommend choosing a username you're unlikely to use for a second inbox.
4. Click Purchase to create your Google Workspace account.
5. You'll receive an email with login information for your Google Workspace user. Log in using the temporary credentials and follow the flow to accept Google's Terms of Service.
6. Open your Google Workspace Admin Console and click Start Setup to verify your domain. You can't change your username until you've completed this step.
7. After your domain is verified, you can change the username in the admin console.
8. In the Admin Console, find the user who has that alias, and delete the alias.

Error message: Current email may not be on your Google Workspace domain

This message appears under the Personal Email field when registering for Google Workspace. You likely entered the same domain twice in the signup form.

To fix the issue, enter an email address you already use (like your personal email address) in the Personal Email field. Don’t enter the new Google Workspace email address you're creating. We'll send confirmation and instructions for setting up your account to the email address in the Personal Email field.

Error message: Emails must be formatted as username@example.com

The email username you entered doesn’t meet Google’s guidelines. Usernames can only contain letters (a-z), numbers (0-9), hyphens (-), underscores (_), apostrophes ('), and periods (.).

To fix the issue, enter a different username that meets Google’s requirements.

Error message: Google Workspace Terms of Service

If you get this error message, you need to accept Google's Terms of Service to finish the sign up process.

To fix the issue:

1. Find your temporary password.
2. Log in to your account.
3. Accept the Terms of Service.

Error message: Invalid domain name

The domain you’re trying to use for your Google Workspace account includes special characters, like ü, é, or ñ.

To fix the issue, choose a domain that uses valid characters according to Google’s guidelines.

Error message: This domain is already connected to a Google Workspace account.

This means one of the following:

• There's already a Google Workspace account associated with your domain. It's possible someone in your organization already registered for Google Workspace through Google or another reseller. If this is the case, you can't sign up for Google Workspace through Squarespace using this domain unless you free up the domain from the existing Google Workspace account.
• You signed up for Google Workspace in the past and your account was suspended.
• Another Google Workspace account uses your domain as the alias.

To fix the issue:

1. Understand that emails, documents, and other data from the existing account won’t transfer to the new Google Workspace account.
2. Fill out this form to let Google know you're trying to sign up using a domain that’s already associated with a Google Workspace account.
3. After you submit the form, Google will email you with instructions and a CNAME record to verify you're the current owner of the account.
4. For Squarespace domains, add the CNAME record in your DNS settings. If you have a third-party domain host, log into your host account.
5. After adding the CNAME record, wait 24 to 48 hours for the changes to process.
6. Reply to Google's support team to confirm you added the CNAME record. They'll delete the previous account and let you know when it's deleted.
7. Delete all Google Workspace MX records from your DNS. If you don't, you'll continue to get an error message.
8. Try signing up for Google Workspace.

Error message: We couldn’t register Google Workspace because of an error.

You can get this error message if there's an issue with your domain, if your site is connected to a Squarespace 5 billing plan, or if a technical issue caused your registration to fail.

To fix the issue:

• If you bought your domain from Squarespace, ensure you added the default DNS records.
• If you have a third-party domain, ensure your domain is fully connected to your site.
• Ensure your site isn’t linked to Squarespace 5 billing. You need to be connected to Squarespace 7 billing to register.
• If it's a technical issue, try signing up again. If this error persists, contact us.

Error message: We were unable to process your Google Workspace sign-up. Please try signing up again with a valid postal code.

If you get this error message, there was an issue with your postal code during account registration.

To fix the issue, confirm you entered the correct postal code. Don’t leave the field blank if your country requires postal codes. If this error persists, contact us.