Learn if you can get a refund when you cancel or delete a user from your Google Workspace plan.

You can cancel your Google Workspace subscription at any time. You may be eligible for a refund depending on your subscription’s billing cycle and time of cancellation. To request a refund, contact us by completing a refund request form.

Will I get a refund if I cancel my plan or remove a user?

If you delete a user from Google Workspace, or cancel an annual Google Workspace plan during the 15-day renewal window, we’ll automatically issue a refund.

What happens if you delete a user, or cancel your plan outside the renewal window, depends on your billing cycle.

Annual billing cycle

• Annual accounts created or renewed after December 1, 2022, are eligible for a pro-rated refund on any remaining time left on the subscription. 
• Accounts created or renewed before December 1, 2022 on an annual cycle are not eligible for a refund. 
• Annual accounts are not eligible for a refund when deleting a user from a Google Workspace plan. Instead, you keep the seat for the remainder of your billing cycle and can add a new user to fill the seat for no added charge.

Monthly billing cycle

Monthly billing cycles are not eligible for a refund when you cancel the subscription, or when you delete a user from the plan. The seat count updates at the end of the month and you’ll be charged for new users you add.

Refunds on a site with the free Google Workspace offer

If you cancel your website subscription after claiming a free Google Workspace offer, your refund depends on the timing. 

• If you cancel within 15 days of your first payment, you'll receive a prorated refund for your site, deducting the cost of the Google Workspace subscription. 
• If you cancel after the 15 day window, you won’t get a refund for the offer, and you'll be charged the full price for the workspace at your next renewal.

Refund policies for other Squarespace subscriptions

Review the refund policies of other all other Squarespace subscriptions:

• Acuity Scheduling refund policy
• Digital products refund policy
• Domains refund policy
• Email Campaigns refund policy
• Getty images refund policy
• Website refund policy

Also try: SEPA refund policies.