Options to deactivate your Essential Email subscription.

There are two ways you can cancel your Essential Email subscription at any time:

• Option 1 - Cancel your subscription to deactivate Essential Email immediately.
• Option 2 - Disable auto-renew to let your Essential Email subscription expire at the end of the billing cycle.

Export emails and data before canceling your subscription

If you choose to cancel immediately (Option 1), you'll lose access to your mailbox right away, so back up anything you need and export your contacts first. If you disable auto-renew (Option 2) instead, you'll keep access through the end of your billing cycle, giving you more time.

Essential Email refund policy

We don’t offer refunds for Essential Email subscriptions.

Option 1 - Cancel your subscription

This option cancels your subscription and you immediately lose access to your mailbox.

To cancel your Essential Email subscription:

1. Open the Billing panel.
2. Click Subscriptions.
3. Under Active Subscriptions, click Essential Email by Titan.
4. Click Cancel subscription.
5. Choose a reason for canceling, then click Next.
6. If applicable, we’ll inform you that your other Squarespace subscriptions remain active. Click Next.
7. Click Confirm cancellation.

Option 2 - Turn off auto-renew

This option sets your Essential Email subscription to expire at the end of its current billing cycle. You can still use your mailbox for the remainder of the cycle. After your subscription expires, you immediately lose access to your mailbox and Titan deletes it.

To turn off auto-renew:

1. Open the Billing panel.
2. Click Subscriptions.
3. Under Active Subscriptions, click Essential Email by Titan.
4. Switch the Renews Automatically toggle off.

How long does Titan retain my data after I cancel?

After you cancel your Essential Email subscription, or it expires, Titan will store your email, contacts and calendar data for 30 days before it's permanently deleted. After 30 days this data will be permanently deleted from Titan’s servers. For email recovery requests or requests to delete your data, contact Titan.