Acuity Scheduling billing

If you use Acuity Scheduling, this guide is intended for you. It explains how to access records, update cards, handle declined charges, and switch between monthly and annual plans. For information on billing for Squarespace Scheduling, visit Scheduling pricing, billing and invoices or Changing your Scheduling billing plan.

You can choose from a variety of Acuity Scheduling plans, paid for on an annual or monthly basis. This guide explains how to enter new card details, troubleshoot failed payments, view your receipts, and change between monthly and annual billing.

Update your card on file

To enter a new billing credit card or debit card:

1. Go to the My Account page.
2. Click Update credit card.
3. Enter the new information, then click Update billing.

Accepted methods of payment

All payments for Acuity Scheduling are in U.S. dollars, and your receipts from Acuity are in U.S. dollars. If your financial institution operates in another currency, there may be a conversion to that currency on their statements.

We accept:

• Major credit cards, including Visa, Mastercard, American Express, and Discover
• Debit cards that bear a major credit card’s logo

It’s not possible to pay with:

• Wire transfers
• Checks
• PayPal
• Purchase orders
• Bitcoin or other cryptocurrencies

If your card was declined

If your card is declined when we try to charge you for your Acuity subscription, your account won’t be immediately cancelled or downgraded.

We’ll send you an email about the decline which will ask you to review your payment details or try a different card. Over the next two weeks, we’ll automatically try to charge the card on file up to three more times.

At the end of those two weeks, if we still can’t process your payment, you’ll be downgraded to our free plan. The free plan limits many of your settings and features. After you update your card, you can upgrade from the free plan to one of our paid plans. All your settings and data are preserved exactly as you left them.

Check card details

To ensure that we can charge your card, check that:

• All card information is entered correctly in the My account panel
• That the card hasn’t expired
• Your financial institution shows any debit card you used is connected to an account with sufficient funds for the charge

If you’ve double-checked those details, but Acuity still can’t successfully charge you, contact your credit card company or bank to ask why the charge is being declined.

View your receipts

You can view your receipts if you currently have or have ever had a paid account.

To review your receipts:

1. Go to the My account panel.
2. Click View receipts.

We’re required to collect tax on Acuity subscriptions in some jurisdictions. To learn more, visit our guides on taxes in the United States, value added taxes (VATs), taxes in Canada, or taxes in Australia and New Zealand.

Tip: You can integrate Acuity with accounting apps to send receipts to clients when they pay for appointments.

Change your plan

To upgrade or downgrade your plan:

1. Go to the My account panel.
2. Click Upgrade or Downgrade for the plan you want to use.
3. If prompted, enter your billing information, then select monthly or annual payment and click the confirmation button at the bottom of the panel.

Switch between monthly and annual plans

To switch between Acuity’s monthly and annual plans, cancel your subscription, then upgrade to the plan level and payment frequency you want. You’ll get a credit for any unused time with your current plan, which will be applied to the cost of your new plan. Your data and settings will all be saved during this transition.

To switch to annual or monthly billing:

1. Go to the My account panel.
2. Click Cancel subscription.
3. Confirm the cancellation.
4. Click Upgrade for the plan level you want.
5. Select the monthly or annual option.
6. Enter your credit card information.
7. Click Upgrade my account.

Legacy free plan

All new signups are for Squarespace Scheduling, which ​doesn’t offer a free plan.

If you're using Acuity Scheduling, you can downgrade to Acuity’s free plan at any time. When you switch to the free plan, you lose access to features and settings, but your settings and information are saved. Your saved settings and information become accessible again if you re-upgrade. You’ll keep access to legacy pricing if you downgrade to the free plan and later re-upgrade

The free plan doesn’t offer features including:

• Group classes
• Two-way syncing with third-party calendars such as Google, iCloud, and Outlook
• The ability to embed your scheduler in a website
• The ability to accept payments online
• Advanced availability settings
• Time zone support
• Appointment packages
• Coupons
• Reminder emails for clients
• Integrations with other software such as Zoom, Mailchimp and QuickBooks

Legacy subscription fees

Some Acuity customers are locked into a legacy pricing model that charges less per month but includes fees for selling subscriptions. If you're subject to these fees, we charge 2% of your monthly subscription revenue, up to a maximum of $15. This is separate from any transaction fees your payment processor charges.