Enable iDEAL as a payment method for your customers.

iDEAL is a Netherlands-based payment method that allows customers to complete online transactions using their bank credentials.

iDEAL payments eligibility

• To enable iDEAL payments for your customers, you need an active Squarespace Payments account.
• Squarespace doesn't enforce a minimum or maximum transaction for iDEAL.
• Customers can't use iDEAL when purchasing subscription products.

iDEAL payments availability

iDEAL is available to sellers in many countries as long as your store is presenting in Euro. iDEAL is only available to shoppers in the Netherlands with a Dutch bank account.

iDEAL requirements

If you're based in the Netherlands, display your KVK number on your website. Most sellers add this to their About or Contact pages, but you can place it anywhere on your site.

Enable iDEAL payments

To enable iDEAL payments for your Squarespace Payments account:

1. Open the Payments Settings panel.
2. Under Manage Squarespace Payments, click Manage Settings.
3. Under Manage Squarespace Payments, click the Payment methods tab.
4. Under Bank debits and redirects, switch the toggle next to iDEAL to enable it.

How customers pay with iDEAL

iDEAL redirects customers to their online banking environment to authenticate a payment using a second factor of authentication and there is an immediate notification about the success or failure of a payment. The exact customer experience depends on their bank.

iDEAL payment processing fees

There's a processing fee for using IDEAL payments. Fees associated with using card payments won't apply. Learn more about Squarespace Payments fees and other transaction fees.

iDEAL transactions and refunds timing

You can check the status of an iDEAL payment in the Orders panel. You can also click on a transaction to see the Order Summary, which shows if the order was paid with iDEAL direct debit.

iDEAL payments can be refunded up to 180 days after the original payment. Refunds can take up to seven days to process.

Note: Customers can’t dispute iDEAL payments with their bank. Encourage your customers to reach out to you directly with any concerns.