Verify your identity through Plaid.

To help keep your business and customers safe, Squarespace Payments may require identity verification through our vendor, Plaid.

Why is identity verification required?

Identity verification is a standard step required to:

• Comply with legal and regulatory requirements.
• Confirm your identity to prevent fraudulent activity.
• Ensure that payouts are being sent to a verified individual or business representative. 

How it works

Squarespace uses Plaid to verify your identity. To securely verify your identity, you may be asked to:

• Upload a photo ID such as a driver’s license or passport.
• Take a selfie to confirm that it matches the photo on your ID.
• Provide identification details such as your full name, date of birth, address, and government ID number (this varies depending on your region).  

Note: Some of this information will be pre-populated by Squarespace using data you’ve previously provided during your Payments onboarding.

Plaid uses a combination of document verification and biometric technology to confirm that your information is accurate and that you are who you say you are. Plaid will create a biometric scan of your face using the selfie and compare it to your photo ID. 

Troubleshooting identity verification

If you run into any issues while verifying your identity:

• Make sure your ID is valid and clearly visible.
• Use a well-lit environment when taking your selfie.
• Follow all on-screen instructions from Plaid carefully. 

If the verification fails, you may be asked to try again, or provide additional documentation. If you still need help, contact us. 

Data security and storage

Plaid stores identity verification data for a short period of time. Your personal information is encrypted and managed with strict security protocols. For more information, please see Squarespace’s Privacy Policy and Plaid’s Privacy Policy.

If you’d like to request deletion of your identity data, please contact Squarespace Support – We’ll work with Plaid to directly delete your data.

Requests for manual identity verification

You may qualify for manual identity verification. If you prefer not to use our vendor Plaid for automated verification, you can request this manual process.

To request a manual identity verification, please contact our team directly at idv@squarespace.com

Note: The manual verification process takes longer than the automated method via Plaid, sometimes up to two weeks.