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Connecting video conferencing to Scheduling

Connect video conferencing to Scheduling to automatically create virtual meetings for your appointments. Scheduling connects directly to four video conferencing providers, and you can choose which appointment types are linked to virtual meetings. The integrations work for one-on-one appointments and group classes.

Keep in mind:

  • Scheduling sets virtual meetings as the location for the appointment types you select. It's not possible for an appointment to have both a physical and virtual location. To offer the same service both in-person and virtually, create two separate appointment types.
  • Scheduling reschedules or cancels virtual meetings when you cancel or reschedule the corresponding appointments. Scheduling won’t update virtual meetings when you edit appointment details.
  • These integrations don’t connect video conferencing to other areas of Squarespace, such as commerce or events.

Zoom

To connect to Zoom, you need a paid Zoom account. Any contributor with Scheduling permissions can connect Scheduling to Zoom. After connecting, you can connect individual Scheduling calendars to specific Zoom users.

To connect a Zoom account:

  1. In Scheduling, click Integrations.
  2. Find Zoom and click Set up.
  3. Click Connect to Zoom.
  4. Enter your credentials to log into Zoom, or click SSO, Google, or Facebook to log in through those services.
  5. Click Pre-approve, then click Authorize.
  6. Choose the appointment types you want Zoom to work with, and customize your settings.
  7. Under Zoom settings, check any option to enable it for virtual meetings.
  8. Click Save.

If you see an error message saying that the app needs to be pre-approved, visit the Zoom App Marketplace and pre-approve Acuity Scheduling.

Google Meet

The owner of the Scheduling account can set up this integration, and needs a Google account to do so. Clients can use any email address to join your video meetings from a computer, but they need a Gmail email address to join your video meeting from a mobile device.

To connect to Google Meet:

  1. Ensure you have Google Syncing set up between your Scheduling calendar and your Google calendar. To learn more, visit Syncing appointments with third-party calendars
  2. In Scheduling, click Integrations.
  3. Find Google Meet and click Set up.
  4. Select the appointment types for which you want video conferences.
  5. If more than one contributor has connected their Scheduling calendar to Google, decide which person's connected Google account will create virtual meetings for each Scheduling calendar.
  6. Click Save.

Join.me

This integration is available to Join.me users on the Pro and Business plans of Join.me. It isn’t available on the Lite plan.

Any contributor with Scheduling permissions can connect Scheduling to Join.me. After connecting, you can connect individual Scheduling calendars to specific Join.me users.

When you use the %location% tag to include a link to the virtual meeting in your automated emails, Scheduling will also add a link to the call-in details and the conference code.

To connect a Join.me account:

  1. In Scheduling, click Integrations.
  2. Find Join.me, and click Set up.
  3. Enter your credentials to log into Join.me.
  4. Select the appointment types for which you want video conferences.
  5. If more than one contributor has connected their Join.me account, decide which Join.me account will create virtual meetings for each Scheduling calendar.
  6. Click Save.

GoToMeeting

Any contributor with Scheduling permissions can connect Scheduling to GoToMeeting. After connecting, you can connect individual Scheduling calendars to specific GoToMeeting users.

To connect to GoToMeeting:

  1. In Scheduling, click Integrations.
  2. Find GoToMeeting, and click Set up.
  3. Enter your credentials to log into GoToMeeting.
  4. Select the appointment types for which you want video conferences.
  5. If more than one contributor has connected their GoToMeeting account, decide which GoToMeeting account will create virtual meetings for each Scheduling calendar.
  6. Click Save.

Meeting details

Include the details of your virtual meetings in automated emails to clients by adding the %location% tag to email templates.

When clients book recurring appointments, Scheduling creates separate virtual meetings for each appointment. The initial confirmation email includes the link for the first appointment, and the reminder emails for each individual appointment will contain their respective links.

If you use video conferencing for group classes, Scheduling assigns all class attendees to the same virtual meeting.

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Connecting video conferencing to Scheduling