Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Sending text message appointment reminders

You can send clients one automated text message reminder per appointment. The content of the text message pulls from the subject line of the first (leftmost) reminder email listed in Email Settings.

Clients receive the text and email at the same time. It's not currently possible to send a text message without sending the email.

Note: Please ensure you've provided notice and obtained any and all consents that are legally required before enabling text message notifications.

Text message rates and fees

Text message notifications are available in the Growing and Powerhouse plans.

There are no additional fees for sending text notifications, regardless of the recipient’s country. However, phone carriers’ text messaging rates may apply to message recipients. You may want to explain these potential costs to your clients and obtain any and all legally required consents.

Change when the text message is sent

To change when the text message is sent:

  1. In Scheduling, click Email Settings.
  2. Click Reminders.
  3. Click the button for the first (leftmost) reminder email.
  4. Edit the Send this reminder field. This also changes when the reminder email is sent, because the text and email are sent at the same time.
  5. Click Save Settings.

Edit the content of the text message

Note: Scheduling uses Twilio to send text messages, and all messages must comply with Twilio's content requirements.

To change the content in the message:

  1. In Scheduling, click Email Settings.
  2. Click Reminders.
  3. Click the button for the first (leftmost) reminder email.
  4. Edit the Email Subject/Text Message field. This also changes the reminder email's subject line.
Tip: Include your business name so clients can recognize the text message is from you.
  1. Click Save Template.

Create custom reminders for different appointments

To create customized text messages for different appointment types, add a template for each email notification. Customize the subject line for each email, as this will be in the text message.

Reminder text best practices

When sending text notifications, keep the following in mind:

  • Reminder text messages have a 160-character limit. The remaining characters in the subject line will send as additional text messages.
  • Text messages are automated, and you can't manually send one through Squarespace.
  • The first (leftmost) reminder doesn't have to be the reminder that sends first. To send an email first, and a text message (and second email) later, you can edit the left-most email so it sends later than another email.
  • If your clients receive text messages from other businesses using Squarespace Scheduling or Acuity Scheduling, messages from both businesses will be from the same number. To prevent confusion, add your business name to the subject line.

Verify your phone number

If you set up text message reminders for your clients, or text message notifications for yourself and your staff, you’ll be prompted to verify your phone number. While verification is required, your text messages will be sent from automatically assigned phone numbers. It's not possible to set Scheduling text messages to send from your phone number.

When the verification pop-up appears:

  1. Use the drop-down menu to choose your country, enter your phone number, and click Send verification code.
  2. Enter the code you receive via text message in the boxes that appear, then click Submit.
  3. Enter your name and address in the fields provided, then click Save.

Send text reminders to multiple recipients

If you want Scheduling to send the text message reminder for an appointment to more than one phone number, edit the appointment details to include multiple phone numbers separated by commas. When the Scheduling sends the text reminder, it sends the message to the listed numbers.

Sending text notifications internationally

Text notifications are automatically formatted to work in the United States and Canada. To send text messages to phone numbers in other countries, you may need to add a country code to a client's phone number.

The following countries require a country code if you haven't already selected that country's time zone for your Scheduling account:

  • Australia
  • New Zealand
  • United Kingdom

For these countries, enter a zero, then enter the rest of the number, like 0417827142.

For all other countries, enter +, then the country code, then the rest of the number, like +97312345678.

Tip: To automatically add a country code to client phone numbers at booking, contact us.

Check if clients received text messages

To view the messages sent for an appointment, click the appointment to open appointment details, then click View all changes & notifications sent. The changelog shows all sent email and text messages for the appointment.

Client responses to text messages

If clients respond to a text message, they'll get an automated reply telling them that the messages are from an automated service, they should contact you directly, and that they can opt out of future messages by replying STOP.

Was this article helpful?
31 out of 52 found this helpful
Sending text message appointment reminders