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Squarespace Scheduling FAQ

This guide answers common questions about getting started with Squarespace Scheduling, including how to customize your schedule and how clients book appointments with you.

What is Scheduling?

Scheduling is an online appointment-booking tool integrated with your website. To learn more, visit Getting started with Squarespace Scheduling.

Is this the same as Acuity Scheduling?

It's an integrated version of Acuity Scheduling. Scheduling is an Acuity product designed for Squarespace, with all of the same features of Acuity built into your Squarespace account.

Acuity is still available as a standalone product, and we plan to build deeper integrations between our platforms in the future.

Should I use Acuity or Squarespace Scheduling?

It depends on your business needs and if you're currently a customer of either platform:

  • If you have a Squarespace site and don't have an Acuity account, use Squarespace Scheduling for integrated online booking with your site. 
  • If you already have an Acuity Scheduling account from acuityscheduling.com, continue using the Appointment Scheduling Block with your existing Direct Scheduling Link.
  • To use Acuity Scheduling without Squarespace, sign up for an Acuity account.
  • It's not currently possible to migrate or merge Acuity accounts and Scheduling accounts. For example, if you have an Acuity account and a Squarespace site, you can't currently migrate your Acuity account to Squarespace Scheduling.

Where can clients book with me?

There are a few ways to book appointments through Scheduling:

  • Add a scheduler to your site using the Appointment Scheduling Block.
  • Send clients a link to your standalone scheduling page.
  • Book appointments for clients from the Scheduling panel.

What happens when my trial ends?

When your 14-day Scheduling trial is almost over, upgrade messages will appear in the Scheduling panel. To continue using Scheduling after your trial ends, you can purchase a paid plan. You won't be charged for Scheduling unless you choose a paid subscription.

If you don't select a plan, your Scheduling subscription will be cancelled. Everything you've done will be saved, but you'll need to purchase a plan for clients to continue booking appointments. 

To learn more, visit Getting started with Squarespace Scheduling.

How do I cancel my Scheduling trial?

To stop using your Scheduling trial, let it expire after the 14 days end. 

It's not possible to cancel a Scheduling trial. After clicking Get Started in the Scheduling panel, your site stays on the trial for 14 days. You're not charged for Scheduling unless you upgrade to a paid subscription.

How many calendars do I need?

Each calendar is a set of times that clients can book with you. Some businesses have one set of hours and can use one calendar. Others need calendars for each employee, location, or another resource (like rooms or chairs). If you're not sure how many you need, contact us and we'll help you find a solution.

Can I collect payment through Scheduling?

Yes. You can use PayPal, Stripe, or Square to accept payments from clients. These payment processors are separate from any other payment processors you use in Squarespace. To learn more, visit Connecting payment processors to Scheduling.

Can I connect Scheduling to my personal calendar?

Yes. Scheduling can sync with Google, iCloud, and online Outlook calendars. To learn more, visit Syncing with third-party calendars.

Does Scheduling send email and text notifications?

Yes. Scheduling can send email and text messages to remind clients of upcoming appointments. It can also send emails confirming appointment booking, following up after appointments, and more. You can control whether Scheduling sends you notifications. To learn more about notifications, visit Sending Scheduling email and text notifications.

How do I ask clients questions when they book?

To collect more information from clients when they book, creating intake forms and agreements.

Can I use Scheduling for classes ?

Yes. You can offer classes and group events, and allow multiple people to book an appointment for a specific time. To learn more, visit Creating and editing appointment types

How do I edit a booked appointment?

To learn how to change a client's existing appointment, visit Booking appointments for clients.

Clients can also reschedule their own appointments by clicking Change/Cancel Appointment in their confirmation emails.

Is Scheduling available in languages other than English?

Yes. Your client scheduling page (and embedded schedulers) can display in one of the following languages:

  • Brazilian Portuguese
  • English
  • German
  • French
  • Spanish

To change the language:

  1. Click Client Scheduling Page.
  2. Click Customize Appearance, and choose your settings.
  3. You can also manually translate your client scheduling page using the Change Scheduling Wording Tool

Can I use Scheduling for Protected Health Information (as defined under HIPAA)?

Yes. On the Powerhouse Player plan, you can enter into a Business Associate Addendum (BAA) to make your Scheduling account HIPAA-enabled.

To learn more, visit Squarespace and HIPAA.

How do I add my employees?

To add your employees to Scheduling, add them as contributors with Scheduling permissions in Squarespace. The Scheduling permission level gives the contributor access the Scheduling panel, but doesn't give them access to billing settings. 

Can I import data from another online booking service?

Yes. You can import a client list from a .csv file:

  1. From the Home Menu, click Scheduling.
  2. Click Clients.
  3. Click Import/Export.
  4. Choose Import Clients, then follow the prompts to continue.

In some cases, we can help you import appointments from other services. For help, contact us

Can I sell memberships or offer discounts?

Yes. In Scheduling, you can sell packages, gift certificates, and subscriptions. Clients buy a code, then redeem that code to book appointments. To get started, click Packages, Gifts and Subscriptions in the Scheduling panel. These are separate from gift cards and subscriptions in Squarespace Commerce.

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