Canceling and deleting your Scheduling subscription

Deactivate your subscription immediately, or turn off auto-renew.

You can cancel your Scheduling subscription at any time. When you cancel Scheduling, it’s treated like all other canceled Squarespace subscriptions. It's only possible to manage your Scheduling subscription from a computer.

You can delete an Acuity Scheduling account or a Squarespace Scheduling account that isn’t tied to a Squarespace website. A Squarespace Scheduling subscription that's tied to a Squarespace website can be canceled, but can only be deleted by deleting the website as well.

Site owners and contributors with Admin or Billing permissions can make these changes.

Tip: If you're on a Scheduling trial, the trial expires automatically, and you won't be charged unless you upgrade to a paid subscription. It's not possible to cancel a Scheduling trial before it expires.

We've merged the Acuity Scheduling Help Center with the Squarespace Help Center. This guide applies to both versions of Scheduling.

Refunds

We automatically issue a full refund when you cancel an annual Squarespace Scheduling subscription within the subscription’s first 14 days. We don't issue automatic refunds for cancelled Acuity Scheduling subscriptions.

To learn more about refunds, visit Refund policies.

How to cancel

This guide reviews the two ways to end your subscription:

• Option 1 - Cancel your subscription to deactivate Scheduling immediately.
• Option 2 - Disable auto-renew to let your Scheduling subscription expire at the end of the billing cycle.

Option 1 - Cancel your subscription

This option cancels your subscription immediately. Your clients won't be able to book appointments unless you reactivate on a new subscription.

To cancel your Scheduling subscription if you added Scheduling to a Squarespace website:

1. Open the Billing panel.
2. Under Subscriptions, click Scheduling.
3. Click Cancel subscription.
4. In the next panel, click Cancel Scheduling subscription.
5. Click Confirm.

To cancel your Scheduling subscription if you're using Scheduling on its own:

1. In the account dashboard, click the three dots at the top-right of your Scheduling subscription's card, then click Billing.
2. Click your Scheduling subscription.
3. Click Cancel Subscription.

Option 2 - Turn off auto-renew

This option sets your Scheduling subscription to expire at the end of its current billing cycle. This means your clients can book appointments for the remainder of the cycle.

To turn off auto-renew for Scheduling added to an existing Squarespace website:

1. Open the Billing panel.
2. Under Subscriptions, click Scheduling.
3. Switch the Renew automatically toggle off.

To turn off auto-renew for Scheduling used on its own:

1. In the account dashboard, click the three dots at the top-right of your Scheduling subscription's card, then click Billing.
2. Click on your Scheduling subscription.
3. Uncheck Renew Automatically.

After cancellation

After your Scheduling subscription is canceled or expires, clients won't be able to book appointments. You can view past appointments and export client data, but you can't make changes in Scheduling or book appointments for clients.

If you shared your schedule in a scheduling block, delete the block after canceling. It isn't removed automatically when you cancel.

Reactivate your subscription

If your Scheduling subscription is canceled but not deleted, you may be able to reactivate it.

To reactivate your Scheduling subscription:

1. In the Home menu, click Scheduling.
2. Follow the prompts to upgrade to a paid subscription.
3. Follow the steps to choose your plan.

Delete Squarespace Scheduling

If you’re using Scheduling attached to a Squarespace website, you can cancel Scheduling to make it inactive, but it's not possible to delete Scheduling without also deleting your Squarespace website. If you’ve canceled Scheduling as part of an effort to delete a Squarespace website, visit Deleting your site and its content for steps for deleting your site.

If you’re using Scheduling by itself, you can delete it after canceling your subscription. Deleting Scheduling marks its content for permanent deletion.

After deleting Scheduling:

• You won’t be able to log in to make changes or view past data.
• Your scheduler won’t be accessible to visitors.
• Scheduling won't appear in your account dashboard.
• It may take more than 30 days for us to permanently delete your Scheduling subscription from our system.

To delete Scheduling:

1. In the account dashboard, click the three dots at the top-right of your Scheduling subscription's card, then click Delete.
2. Click Delete to confirm.

Cancel or delete Acuity Scheduling

To cancel an Acuity Scheduling subscription:

1. On the My Account page scroll to the Current plan section.
2. Click Cancel subscription, then click Confirm cancellation.

To reverse your cancellation, upgrade to a paid plan.

To delete your Acuity Scheduling account entirely, you must first cancel your subscription. After canceling your subscription:

1. On the My Account page scroll to the Current plan section.
2. Click Delete my account, then click Confirm account deletion.