Email customers when a sold-out product is back in stock.

Use product waitlists to notify interested shoppers when sold-out products are back in stock. After you enable waitlist signups, shoppers can submit their email address on the product details page when the product is sold out.

Waitlists are available in the Core, Plus, Advanced, Commerce Basic, and Commerce Advanced plans. Learn more about choosing the right Squarespace plan.

• In version 7.1, waitlists are available on all sites.
• In version 7.0, waitlists are only available on sites with advanced store pages.
• Waitlists are only available for physical and service products.

Video on setting up product waitlists

This one-minute video goes over how to set up product waitlists for your store.

Set up product waitlists

Product waitlists display on product details pages only.

To enable product waitlists on Squarespace versions 7.1 and 7.0:

1. Open the Waitlists panel.
2. Click .
3. Switch on the Allow Waitlist Signups toggle.
4. If you also want shoppers to subscribe to the mailing list you've set up for checkout, switch on the Allow mailing list signups toggle.

To customize the signup text for your waitlist on the product details page:

1. Click Signup Button.
2. Click a field to customize the text.
3. Click Save.

Turn off product waitlists

To remove the waitlist signup from sold out products:

1. Open the Waitlists panel.
2. Click .
3. Switch off the Allow Waitlist signups toggle.

Existing waitlists will be removed from the panel. They’ll reappear if you enable waitlists again in the future. You can’t delete waitlist subscribers.

View the signup details of your waitlists

In the Waitlists panel, view the name of each product variant with a waitlist, the number of signups, and the individual email addresses that are signed up in chronological order. You can’t export this list or receive sign-up notifications.

All sold out product variants with waitlists display in the Not in Stock tab. After you replenish your inventory, the waitlist moves to the Back In Stock tab. You can only email the waitlist for in stock products.

Email the people on your product waitlists

To email the waitlist:

1. Click the product.
2. Click Email all.

After you send the email, the waitlist will be removed from the panel. You can’t view sent emails or former waitlist signups.

Customize the waitlist email

To view and edit the default waitlist email:

1. Open the Waitlists panel, then click .
2. Click Email.
3. Edit the email subject line, title, and body.
4. To change the product details, edit the product. The button follows changes you make to the Add to cart button.
5. Click Save.

Google reCAPTCHA on product waitlists

To reduce spam, Google reCAPTCHA is automatically enabled for your product waitlist signup field. This is an invisible security feature that helps prevent submissions by robots.

Do product waitlists display for all product variant design layouts?

No. The waitlist signup option won't appear if your variants display as buttons.

How do waitlists display on different product variants?

The waitlist signup option displays on the product details page only when a sold out variant is selected. Sold out labels won't display in variant dropdown menus.

Can I limit waitlists to specific products?

No. You can’t limit them to specific products. Waitlists display on all sold out products.