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For questions about the legacy Squarespace 5 platform, please visit its Help Center:
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Regain access to your account or site
If you’ve tried to
recover your Squarespace or Acuity account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
Please attach a bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)
Note:
• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.
• Files must be in PDF format and official statements downloaded from your bank.
Request Account Access
Begin verification of your identity
Get faster support with accessing your account by verifying your identity.
Squarespace is committed to the safety and security of our customers’ accounts and personal information. We need to verify your identity to make sure that you're who you say you are.
Our identity verification process should only take you about five minutes. This process uses industry-leading software from Plaid to quickly, safely, and securely verify your identity. For more information, please see
Squarespace’s Privacy Policy and
Plaid’s Privacy Policy.
Verify my identity
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Your information is still pending verification. Continue with the form submission.
Follow these steps:
Enter the email address you used to submit your previous ticket
Request a Refund
Hear back in 2 business days.
If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.
Use this form to submit a request about exemption from sales tax collected for Squarespace payments.
Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.
If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.
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Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here:
https://sqsp.link/hMaBjwSquarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services.
To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider.
Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.
Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).
Please enter the information requested in the email.
Please attach both the following documents
• A government-issued ID.For example, a drivers license or passport.
• A selfie holding the government issued I.D.
Note: Ensure your files are .jpg or .png so we can view them
Ensure your .AU domain remains active by confirming your registrant details.
The .AU Domain Registry requires that all registrants qualify to own a .AU domain. According to the .AU Domain Administration Rules for individuals, you are required to provide a copy of an Australian government-issued ID number (such as a Driver's License, Passport, or Birth Certificate) and proof of Australian residency.
For more detailed information on these rules and policies, visit the following link:
https://www.auda.org.au/au-domain-names/au-rules-and-policies
Report malware
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
Report phishing or pharming
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.
Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
Report spam
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the
CAN-SPAM Act.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
Temporary text
Report Whois contact inaccuracy
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider.
Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.
Non-Public Information Request Process Disclosure
For privacy reasons, Squarespace Domains LLC and Squarespace Domains II LLC (collectively, “Squarespace Registrar Entities” and each, a “Squarespace Registrar Entity”) generally redact customers’ personal contact information within registration data (“non-public registration data”) associated with general top-level domains for which a Squarespace Registrar Entity serves as the registrar of record (“domain name”) when a public lookup of such registration data through Squarespace’s Registration Data Directory Services (“RDDS”) outputs are performed.
However, in order to comply with ICANN’s Registration Data Policy, Squarespace Registrar Entities are obligated to allow third parties to submit a request for non-public registration data associated with a domain name and have such non-public registration data to be disclosed to them directly on the basis of demonstrable legitimate interest (each, a “request”). This page outlines (a) the format and content required for each request that must be submitted for Squarespace’s review, (b) how Squarespace will respond to your request and (c) the anticipated timeline for our response to your request. Only requests for single domains are permitted. Please note that this policy does not jeopardize the fundamental interests, rights and freedoms of a data subject, consistent with the General Data Protection Regulation ("GDPR") or other similar privacy laws. It is also not a substitute for other less-intrusive mechanisms available and we expect these mechanisms to be exhausted prior to any request submitted hereunder, which request should only be submitted as an extreme, last resort measure given its potential impact to the data subject.
Points to consider
• If you are looking to only obtain non-public registration data in order to reach out to the contact associated with a domain name, Squarespace offers the ability to communicate through the form available
here.
• If you are looking to report DNS abuse for a domain name registered through Squarespace, steps on how to do so are available
here.
• If you believe you are potentially the victim of a crime associated to a domain name, you may file a complaint with the
FBI’s Internet Crime Complaint Center (IC3),
European Cybercrime Centre (EC3), or if you reside outside the foregoing regions, then your region’s equivalent cybercrime reporting authority.
• If you believe that a domain name registered at Squarespace violates your rights or if you believe that the domain Registrant is otherwise in breach of the representations made in Section 2 of the Uniform Domain Name Dispute Resolution Policy (UDRP), then you may file a complaint against the Registrant with an ICANN-approved dispute resolution provider (the “Resolution Provider”). You can find more information about the UDRP process, including how to file a complaint against the Registrant with an ICANN-approved dispute resolution provider,
here.
• If you are a law enforcement agency seeking information, please note that we are unable to provide information about Squarespace accounts, users, or sites to law enforcement without a subpoena, court order, or warrant.
Once the receipt of the information and statements below have been acknowledged, Squarespace will review your submission and respond via email to the contact address provided with the request within 30 days from such acknowledgment absent exceptional circumstances. Squarespace Registrar Entity, in its sole discretion, may grant or deny requests and decisions are considered final. Repeated data access requests against our policy may result in rejection of any future requests you may submit.
If you believe someone is engaging in harmful behavior (e.g., threats of violence or doxxing), please use this form to report it. Provide as much detail as possible — our Trust & Safety team will review.
If you/someone is in immediate danger, call local emergency services first.
Non-Consensual Intimate Content webform
Squarespace takes reports of non-consensual intimate imagery very seriously. We prioritize handling these reports swiftly and will take immediate action on valid reports. Provide as much detail as possible — our Trust & Safety team will review. Please be advised that providing false, misleading, or incomplete information may hinder our ability to investigate.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the issue directly with the site owner or report it to the web hosting service provider.
Squarespace's response to reports submitted through this form may include the removal or restriction of access to the reported intimate material. Please note that information provided in a report may be forwarded to the user who posted the reported content or the site owner.
If you/someone is in immediate danger, call 911 or local emergency services first.
Squarespace takes reports of CSAM (Child Sexual Abuse Material) very seriously. We prioritize handling these reports swiftly and will take immediate action, including notifying the National Center for Missing and Exploited Children (NCMEC). We strongly encourage you to also file a report directly with NCMEC.
If you/someone is in immediate danger, call local emergency services first.
Third Party Developer OAuth Credentials Request
There is now a new process for creating new OAuth applications which allows you to create and maintain them in a self-service manner. This form will be decommissioned on
September 30, 2026.
Please click this link to get started:
https://account.squarespace.com/developer-appsRequest a Review of a Blocked Order
This form is intended only for payments blocked by our Risk security checks, specifically, blocks where your dashboard’s Next Steps message directs you to contact the Squarespace Payments Risk Team.
A failed payment is different. This is a decline issued by the shopper’s own card issuer or bank, typically due to an expired card, insufficient funds, or the issuer’s own risk checks. Squarespace cannot intervene on these declines. Please direct the shopper to contact their bank directly.
Before you continue, a quick note on how this works:
Our checks are designed to protect you from fraudulent transactions and the disputes that come with them. They are not perfect and sometimes a genuine customer gets caught in them by mistake, that is exactly what this form is for.
If you tell us this shopper is genuine and we lift the block, please know the payment is not guaranteed to succeed. Standard dispute and chargeback rules still apply, so if the order turns out to be fraudulent after all, your store carries that risk the same as any other transaction.
A few common red flags worth checking before you vouch for a shopper: Overpayment followed by a refund request, unusually large or rushed orders from a new customer, a shipping address far from the billing address, or multiple orders going to the same address under different names.
For a fuller rundown, see our
guide on common scams and how to spot them.
If you still believe this is a genuine customer, go ahead and fill out the form below.
Please complete all required fields.
#
#
Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.
#
#
Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Please note that information provided in your request may be forwarded to the contact email address we have on file for the account owner.
Submissions through this form are carefully reviewed. Please be advised that due to their sensitive nature, these reviews may take time.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.
Submit a request about a deceased customer's account
Subject
Any comments, requests, or concerns we should know?
Please attach the following documents:
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.
Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. Messages sent outside these hours will receive a response within 12 hours.
Monday - Friday:
4:00AM to 8:00PM EST
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Acuity Off Hours (COSO-6412)","time_zone":"Eastern Time (US & Canada)","created_at":"2026-08-12T16:22:29Z","updated_at":"2026-08-12T16:22:43Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":1680},{"start_time":2640,"end_time":2880},{"start_time":2880,"end_time":3120},{"start_time":4080,"end_time":4320},{"start_time":4320,"end_time":4560},{"start_time":5520,"end_time":5760},{"start_time":5760,"end_time":6000},{"start_time":6960,"end_time":7200},{"start_time":7200,"end_time":7440},{"start_time":8400,"end_time":8640},{"start_time":8640,"end_time":10080}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}
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