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Troubleshooting SSL

This guide covers common error messages in the SSL and Domains panels and how to resolve them. For most errors, you’ll either need to wait another day or two for the certificate to process, or you'll need to fix incorrect DNS records.

Before reading this guide, review our guide on getting started with SSL.

Certificate status errors

If we have trouble generating a certificate for your domain, you'll see an error message in your SSL panel.

Red: There's an issue to resolve

If the error message has a red !, we couldn’t generate an SSL certificate for the listed domains.

First, wait a full 72 hours. New domains may take up to 72 hours to fully connect and generate the certificate.

After 72 hours, try refreshing the certificate by opening the domain’s settings:

  • If you're using a Squarespace Domain, click the domain in the Domains panel, then click Advanced Settings.
  • If you're using a third-party domain, click the domain in the Domains panel, then click DNS Settings.

If the status doesn't change after refreshing, the domain may not be properly pointing to your site. Review the following settings:

  • If you’re using a Squarespace Domain, ensure that your default records are intact.
  • If you connected a third-party domain, double check your domain-mapping records to ensure your domain is correctly connected to Squarespace.
  • For third-party domains, ensure that you don’t have any CAA record restrictions in your provider’s DNS settings. These prevent our SSL provider, Let’s Encrypt, from issuing a certificate. If your settings only allow SSL certificates from certain authorities, add a CAA record for letsencrypt.org. Visit Let’s Encrypt’s documentation for more help.

If you’re still having trouble, we might not be able to issue a certificate because of a problem with your domain provider. To fix this, we recommend one of the following options:

Blue: In progress

If the message has a blue ! with the text SSL certificates have not been issued for the following domains, that means we're still processing the SSL certificate. New domains can take up to 72 hours to fully connect and generate the certificate, so in most cases, it just needs more time.

You'll usually see this if you very recently:

  • Registered a Squarespace Domain
  • Transferred a domain to Squarespace
  • Connected a third-party domain

You can try refreshing the certificate by opening the domain’s settings:

  • If you're using a Squarespace Domain, click the domain in the Domains panel, then click Advanced Settings.
  • If you're using a third-party domain, click the domain in the Domains panel, then click DNS Settings.

If the status doesn't change after refreshing, it still needs more time to generate.

Browser warnings

If you've enabled the Secure setting in your SSL panel, you may still see a privacy warning when you visit your domain. Depending on your browser, the message may be "Your connection is not private," "Your connection is not secure," or something similar. This happens when your browser detects insecure content on the page.

To resolve this, use our troubleshooting steps to check your site for mixed content or a certificate error.

If you're still having trouble, you might be using an unsupported browser. These browsers don't support the high security standards required by our SSL certificates and may have trouble loading the secure, HTTPS version of your site.

Unsupported browsers include:

  • All versions of Internet Explorer on Windows XP
  • Internet Explorer versions older than 7
  • Firefox versions older than 2.0
  • Safari versions older than 2.1
  • Any Google Chrome version older than 6

Unsupported mobile browsers include:

  • All versions of Safari running iOS older than 4.0
  • Any Android browser running on a version older than 3.0 (Honeycomb)
  • Any Windows Phone browser running on a version older than 7

To avoid these issues, we recommend using a supported browser to visit or edit any Squarespace site.

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