Steps you can take to help you identify a charge you received from Squarespace.

A charge from Squarespace can either be:

• A renewal charge for an active subscription
• A pre-authorization charge to confirm payment information

If you noticed a charge from Squarespace, and you're unsure what it is, you can look up your invoices to identify what you're being charged for.

Identify a Squarespace charge and invoice number on your bank statement

On your bank statement, charges from Squarespace typically appear as “Squarespace, Inc” or “SQSP”, followed by “INV,” then a nine-digit invoice number. Take note of that invoice number.

If you can’t find the invoice number, check your full bank statement. Banking mobile apps or other views won’t always show full transaction details.

Example bank statements showing where you can find the invoice number:

Look up an unknown charge using your Squarespace account

To identify a charge you don’t recognize, look for the invoice in your account:

1. Log in, open the Billing panel, click Invoices, and look for the most recent invoice. If you only have a domain, find the invoice in the Domains dashboard.
2. The invoice will include all of the details for the charge, including the amount and what the subscription was for. For complete information on invoices, visit Review your Squarespace account invoices.
3. You can compare the payment on your invoice to the charge on your bank statement. The invoice numbers should match.

I can’t log in to view my invoice. Can you tell me what the charge was for?

If you tried to reset your login details and still can’t log into your Squarespace account, contact us for help:

1. Find the transaction on your bank statement associated with the charge, and look for the invoice number.
2. Contact us with the invoice number from your statement ready so we can look up the charge for you. For quick help, type unknown charge or ask the Support Assistant bot for a human.

Was the charge a pre-authorization charge?

We usually charge a pre-authorization charge to your bank when you:

• Add or update your payment method - the pre-authorized amount is typically $0.00 or $1.00, depending on your bank.
• Make your first subscription purchase - these are typically two identical charges.

Depending on your bank, pre-authorization charges are typically cancelled or credited back in 3-5 business days. If the charges still appear after they’ve settled, contact your bank.

I was charged twice by Squarespace

If you received two charges in different amounts, they’re likely for two separate subscriptions, like a website subscription or a domain subscription. They could also be for multiple Google Workspace users.

Squarespace subscriptions are billed independently of each other. So, if you have multiple services from us, you’ll be charged separately for each of them. You can find detailed information on these charges in your invoices.

If you still have questions about double charges, contact us for more help.

Cancel unwanted subscriptions

After you know what the charge is for, you can choose to keep the subscription or cancel it if you don't need it. All Squarespace subscriptions are set to automatically renew, unless you disable auto-renew. This helps avoid service interruptions. Because all Squarespace subscriptions are independent from each other, you need to cancel the ones you don’t need individually:

• Cancel a website subscription
• Cancel a domain subscription
• Cancel an email campaigns subscription
• Manage your Acuity subscription
• Cancel your digital products plan

Cancel a Google Workspace subscription

If the charge is for a Google Workspace subscription renewal:

• Confirm the email account listed in the Google Workspace Billing panel includes a domain you recognize.
• If you recognize the domain, but still want to end your subscription, you can cancel your Google Workspace account.
• If you don’t recognize the domain, contact us.

How do I get a refund for my cancelled subscriptions?

You can review our refund policies here.

I disputed a charge for my active Squarespace subscription

If you dispute a charge for a Squarespace subscription with your bank, we may cancel that subscription. This could cause your site to go down. When a subscription payment is disputed, we’ll email the site owner and all contributors with admin or billing permissions, to help identify the disputed charge. If you recognize the subscription in the email, and the dispute was a mistake, contact your bank to cancel the dispute.

I have a Google domain and was charged by Squarespace

If you have a domain with Google Domains, Squarespace is now your new domain host. This may explain a surprising charge, especially if you don't have a website with Squarespace. Visit your Domains dashboard to manage your domain.