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I see an unexpected charge from Squarespace

Squarespace subscriptions renew automatically unless they’re canceled. These subscriptions are also independent from each other. This means that changing or canceling one service doesn’t automatically affect the others.

If you see an unexpected charge from us, it’s likely a pre-authorization or subscription renewal. Use this guide to identify these transactions, cancel unwanted subscriptions, or contact us for more help.

Tip: For questions about fraudulent charges or disputes related to Commerce, contact Stripe or PayPal directly.

Before you begin

We recommend following this guide to determine what a Squarespace charge is for before disputing it with your bank. This can help you avoid any unnecessary service disruptions. For example, if you issue a chargeback against a charge for a Squarespace subscription renewal, we may cancel that subscription and remove it from your site.

When a subscription renewal is disputed, we’ll email the site owner and all contributors with admin or billing permissions, identifying the disputed the charge. If you recognize the subscription in the email and the dispute was made in error, contact your bank to cancel the dispute.

I see a Squarespace charge for $0 or $1

When you add or update your billing credit card on file, we'll submit a pre-authorization with your bank to confirm the credit card details. The pre-authorized amount is typically $0.00 or $1.00, depending on your bank, and we'll cancel the pre-authorization before it settles on your account.

I see two identical charges from Squarespace

When you make the initial purchase of a subscription, we may submit a pre-authorization charge to confirm your payment information. This is a temporary charge that is credited back to your account automatically. If you're seeing two identical charges in your transactions, we suggest contacting your credit card to ask if one of the charges is a pre-authorization.

I don't know what a Squarespace charge is for

When you see an unexpected Squarespace charge, first log into your account dashboard to identify the active sites and subscriptions on your Squarespace account. See Checking your billing subscription details for help checking the renewals for each individual subscription. Then see the tips below for the unexpected charge's subscription type.

Note: If you’re not sure you have a Squarespace account, try resetting your login details. If you don’t recognize a subscription or you don’t have a Squarespace account, contact us.

Website subscriptions

Each Squarespace site has its own subscription, and subscriptions renew automatically unless they’re cancelled. If the unexpected charge is for a website subscription, you can:

Domains

Squarespace Domains renew automatically each year unless they’re canceled. If the unexpected charge is for a domain registration or renewal, you can:

Google Workspace

Google Workspace accounts are billed per user, either monthly or annually. If the unexpected charge is for a Google Workspace account renewal, confirm the Email account listed in the Google Workspace Billing panel is a domain you recognize.

If you recognize the domain but don’t want to continue your Google Workspace service with Squarespace, cancel your Google Workspace account. If you don’t recognize the domain, contact us.

Other subscriptions

See our billing guides for more information about managing and canceling other Squarespace subscriptions:

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I see an unexpected charge from Squarespace