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Cancelling your Email Campaigns subscription

You can cancel your Email Campaigns subscription at any time. This guide explores the two ways to end your subscription:

  • Option 1 - Cancel your subscription to deactivate Email Campaigns immediately.
  • Option 2 - Disable auto-renew to let your Email Campaigns subscription expire at the end of the billing cycle.

Refunds

We don’t offer refunds for Email Campaigns charges regardless of the plan or billing cycle. To learn more about refunds, visit Refund policies.

Option 1 - Cancel your subscription

This option cancels your subscription immediately. You won't receive a refund for the remaining time on your billing cycle, and you won’t be able to send campaigns unless you reactivate on a new subscription.

To cancel your Email Campaigns subscription:

  1. In the Home Menu, click Settings, click Billing & Account, then click Email Campaigns.
  2. Click Cancel Subscription.
  3. In the next panel, click Cancel Campaigns Subscription.
  4. Click Confirm.

Option 2 - Turn off auto-renew

This option sets your Email Campaigns subscription to expire at the end of its current billing cycle. You’ll be able to send create and send campaigns for the remainder of the cycle.

Note: Your billing cycle may not match your usage period. To learn about how they differ, visit Changing your Email Campaigns billing plan.

To turn off auto-renew:

  1. In the Home Menu, click Settings, click Billing & Account, then click Email Campaigns.
  2. Uncheck Auto-renew.
  3. Click Confirm.

After cancellation

After your Email Campaigns subscription is cancelled or expires, you won't be able to send campaigns. You can still build mailing lists, compose drafts, and review past campaigns in the Email Campaigns dashboard.

Reactivate your subscription

To reactivate your Email Campaigns subscription: 

  1. In the Home Menu, click Marketing, then click Email Campaigns. 
  2. Scroll down and click Upgrade now
  3. Follow the steps to choose your plan.
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Cancelling your Email Campaigns subscription