Learn about refund policies for website, domain, and other Squarespace subscriptions.

All Squarespace subscriptions are billed individually and set to auto-renew automatically. While you can cancel any subscription at any time, each one must be cancelled individually. However, we only issue refunds for some subscriptions. 

Review the refund policies for each subscription:

• Acuity Scheduling refund policy
• Digital products refund policy
• Domains refund policy
• Email Campaigns refund policy
• Getty images refund policy
• Google Workspace refund policy
• Website refund policy

Also try: SEPA refund policies.

Can I get a refund for transaction and processing fees?

Refunds for transaction or processing fees through Squarespace Commerce depends on the payment processor. Squarespace Payments, Stripe and PayPal provide full refunds of transaction fees, but not necessarily their own processing fees.

Learn more about transaction fees and payment processing rates.

Request a refund

You can request a refund by filling out a refund request form. We review every refund request, and aim to respond in two business days.

Refunds can take 3 to 10 business days to appear on your card statement. If it’s been less than 10 days since canceling a subscription, your refund may still be processed.

Non-refundable subscriptions

We don’t offer refunds for the following subscriptions:

• Getty Images - All Getty Images purchases are non-refundable. We recommend previewing images on your site for free before buying a license. After you purchase an image, you can remove it from your site and it will remain in your library to reuse later.
• Email Campaigns - All Email Campaigns subscription plans are non-refundable. We recommend using the trial available on your site before subscribing to Email Campaigns to better understand your marketing needs.