Set up where you receive your money from customer sales.

To receive payouts for your sales, you must link a supported checking account to your Squarespace Payments account. Depending on where you’re located, you'll have the option to either instantly verify and link your bank account, or manually verify using microdeposits.

Connect a bank account to Squarespace Payments

Connect a bank account to your Squarespace Payments account so you can receive the funds from your transactions. You can connect a checking account after your first sale. Keep in mind that your bank account needs to be in the official currency of the country you're in.

To connect a bank account you must be the Squarespace Payments Manager.  Learn more about Squarespace Payments account permissions.

To connect a bank account:

1. Open the Settings panel and then click Selling.
2. Click Payments to view the Payments setting page.
3. Next to Connect a checking account to receive payouts, click Connect Bank.
4. Click Continue and follow the prompts. Depending on your bank, you may be prompted to authenticate your bank account. Your connected bank account must use your country's official currency.
5. If the bank connection is successful, you'll receive an email from no-reply@squarespace.com with the subject line [your website name]: Payout account connected.

When will I receive my money from Squarespace Payments?

• Before you receive your first payout, there's an 8-12 day holding period that starts after your bank account is successfully linked. After that, payouts are sent to your bank account Sunday-Thursday, except on bank holidays.
• If you previously used Stripe and have a good history of processing transactions on your Squarespace website prior to Payments, you can connect a bank account at any time and the payout holding period may not apply.

What happens if my bank account closes?

If at any point your connected bank account closes, payouts will fail and remain in the Currently Processing status until you connect an eligible bank account.

What kind of bank account can I link to my Squarespace Payments account?

The requirements for the bank account you can link to your Squarespace Payments account varies per region. Select the tab to review the requirements for your region:

Can I change the bank account linked to my Squarespace Payments account?

To change the connected bank account you must be the Squarespace Payments Manager. For your security, you also need to complete two-factor authentication to change your connected bank account. Learn more about Squarespace Payments account permissions.

You can change the checking account connected to your Squarespace Payments account at any time. The initial holding period doesn't apply when you change your connected bank account.

To change the checking account connected to your Squarespace Payments account:

1. Open the Payments panel.
2. Under Payments, click Manage settings.
3. Under Payout Account, click the pencil icon next to your bank.
4. Follow the prompts to add a different checking account.

Will there be a holding period every time I link a bank account?

The holding period is only for when you first link a bank account. It doesn't apply if you switch to a different bank account later. If you change your bank account during this first holding period, the holding period won't reset.

I'm being asked to authenticate my bank account

When linking your bank account, you may be prompted to authenticate your bank account through a service called Plaid. This secure process prevents fraudulent activity, and ensures you actually own the account. Depending on your bank, you may be asked to:

• Enter your account and routing number
• Log in with your bank login information
• Upload a bank statement
• Verify your account using microdeposits (US Only)

You need to connect a bank account that belongs to you or your business. If we can't automatically identify you or your business's account ownership, we may request bank statements for additional verification.

During the account verification process you may receive a text message for the following reasons:

• If your bank uses two-factor or multi-factor authentication.
• If more information is needed to verify your identity.
• You may receive a message from Plaid to remind you to verify your microdeposit.

While these messages are normal and expected, it's always important to protect yourself from potential scams or phishing attempts.

Verify your bank account using microdeposits

If you’re in the US, depending on your bank, you might be required to connect and verify your account using microdeposits. A microdeposit is a small amount of money deposited into, and immediately withdrawn from, your bank account. It includes a verification code in the deposit description.

Some banks will connect in 1-2 business days without any further action from you. However, in some cases, you may be prompted to enter a verification code from the microdeposit.

If prompted, to enter the required verification code:

1. Locate the microdeposit in your bank statement.
2. Find the verification code in the description.
3. In the Payments panel, click Enter Code to submit the verification code.

If you need help locating a microdeposit verification code, contact your bank.

Manual connection (US only)

If you’re located in the US, you can manually connect to your bank account using your bank routing and account number. This method uses microdeposits to test and verify the bank connection. When prompted to select a banking institution in the Plaid window, follow these steps to manually enter your bank account information:

1. Scroll down to the bottom of the bank institution search results and click Link with account numbers. 
2. If you are prompted to log in with your bank login information, click Enter account number instead.
3. Enter your bank account number, then click Continue. 
4. Enter your full name, then click Continue.
5. Select the account type, then click Authorize.
6. Locate the microdeposit in your bank statement and find the verification code in the description.
7. In the Payments panel, click Enter Code to submit the verification code. If you need help locating a microdeposit verification code, contact your bank.

More help

• If you're having trouble logging into your bank account, like issues with their two-factor authentication, contact your bank.
• If you encounter the Plaid error message, "Couldn’t connect to your institution", wait a few hours and then try to connect again. If you continue to have issues, contact us.
• Some banks may be incompatible with Plaid. To troubleshoot issues connecting with Plaid, visit their help center.