Learn why account renewal payments fail and how to fix it to keep your subscription active.

When a renewal payment fails, we email the address listed on the account. Your subscription stays active for a grace period while we keep trying your payment method on file. You can fix most errors by updating your card.

Also try: Update your billing information, My site is past due, and Why was my card declined at checkout?

Fix a failed payment error

A payment can fail due to the card or bank. You can fix it depending on the error message.

Error: Your bank declined the charge

If your card is active and has enough funds, contact your bank. Once that's sorted out, try paying again or use a different card. While we can't resolve declined charges on our end, your bank can clear them for you.

Error: Your card expired

If your card expires before your renewal date, update your payment method to avoid a failed payment. Once your payment method is updated, we’ll automatically process any past-due balance. To change your billing plan, settle any unpaid invoices on your account first.

Error: Your bank account has insufficient funds

If your debit card doesn't have enough funds, your renewal payment won't go through. We’ll retry the charge over the next few days. To fix this, add funds to your account.

Error: Failed SEPA payments

If you subscribed with SEPA and your renewal fails, we won't retry the payment. Learn how to fix SEPA payment issues.

Error: A policy change from the Reserve Bank of India

If your bank is in India and your renewal payment fails, update your billing information and set up a new e-mandate for each site. If that doesn't work, contact your bank.

What happens to my subscription after the renewal payment fails?

If a renewal payment fails, your subscription stays active while we try charging your card again.

Acuity Scheduling

Your subscription status changes to past due. If we still can't process your payment after the 15-day grace period, your subscription expires and clients can't book appointments.

Domains

Your domain stays active, but if we can't process your payment after the 15-day grace period, it expires and your connected website, email services, and pay links stop working.

After expiration, depending on your registrar, your domain may enter a grace period during which you can reactivate it at the current price with no extra fees. Learn more about each registrar's grace period. Some registrars allow you to reactivate after the grace period ends. To do so, you may pay a redemption fee, which varies by TLD and appears in your order summary at checkout.

Email Campaigns

Your subscription becomes “past due.” If we still can't process your payment after the 15-day grace period, your subscription expires and you can resubscribe.

Google Workspace

Your Google Workspace account status changes to past due. If we still can't process your payment after the 14-day grace period, we suspend your Google Workspace account. You can no longer access your inbox. You have 40 more days to renew your account through Squarespace before we transfer it to Google.

Website

Your site becomes “past due.” If we can't process your payment after the 15-day grace period, your site expires.

Review failed payment email notifications

We’ll email you if a payment fails for any of your site’s subscriptions with one of these subject lines:

How do I add a new card?

To add a new billing credit card, follow these steps. It's only possible to keep one credit card on file per website.

I updated my credit card. Did the payment go through?

Once you update your credit card, we'll automatically charge any past-due balance. You might also need to manually reactivate your site, domain, or Google Workspace account.

When does my renewal payment happen?

The renewal payment covers the length of the billing cycle depending on your subscription.

Websites

Check your subscription to see what billing cycle it’s on and the next renewal date. To switch to a monthly or annual plan, update your credit card, then change your billing cycle. Depending on your subscription, this payment covers the next month or year.

Domains, Email Campaigns, and Google Workspace

Domain subscriptions renew annually unless you add extra years to your registration. Email Campaigns and Google Workspace subscriptions renew on the billing cycle you chose when you signed up.

I received a billing failure email, but I canceled my subscription.

If you get a billing failure email even after canceling a subscription, you might have other active subscriptions on your account. Log into your account dashboard to review your remaining active subscriptions.

Because all Squarespace subscriptions are independent, cancel each one individually.