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Content backups

Squarespace takes infrastructure and backup plans very seriously. While we use our own servers to protect your site content, you can also take steps to ensure that you have copies of your content if you need it.

How we back up your site

In addition to saving your site data on our primary servers, we create a second backup of your content to standby servers. If a primary system goes down, we can switch to these systems to restore service almost instantly. We also have exceptional stability and a stellar reputation for serving high-traffic sites. As you receive more traffic, your site scales up and is well-protected against simple hardware failures.

Files uploaded to your site—such as images, .pdfs, and audio files—are stored on a system that makes copies of your data to multiple physical disks. Our secure off-site storage allows for recovery even in the face of the worst disasters (such as Hurricane Sandy).

Saving copies of your content

Although we perform extensive real-time and period system backup, you can save your files manually using other software or your local hard drive.

  • To save text, copy and paste it in another location, like a text document or a Google Doc.
  • Keep all original image files on your computer after uploading them to your site. You may want to organize the files based on how you’ve uploaded them. For example, you might create one folder for all images added to your Blog Page and another for Gallery Page images.
  • If you added custom CSS or other code to your site, it’s helpful to save copies of these files too.

Saving your content in multiple places is a good practice when publishing on any digital platform. If your site relies on a lot of written content, such as blog posts, it’s a good idea to keep in more than one place. You may even prefer to compose and save your content in a separate text editor, then paste it into Squarespace.

Finally, as you add content to your site, ensure that you have a stable Internet connection and follow our best practices for preventing content loss. 

Note: We offer the ability to export certain content to an .xml file. However, this file is only suited for importing Squarespace content to WordPress. This file isn't designed for site backups.

Limitations

It isn't possible to export and import content between Squarespace 7 sites. Importing content using the .xml file designed for importing into WordPress might result in broken images and links or other issues.

Also note that if your site expires, all content is marked for permanent deletion 30 days after expiration. To avoid losing content, don’t let your site expire. If you’re cancelling your site, ensure that you have copies of all essential site data first. 

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