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How Squarespace protects your site during outages

Squarespace takes infrastructure and backup plans very seriously. While we use our own servers to protect your site content, you can also take steps to ensure that you have copies of your content if you need it.

How we back up your site

We save your content to backup servers in case something goes wrong with our primary servers. Our secure off-site storage allows for recovery even in the face of the worst disasters (such as Hurricane Sandy).

  • If a primary system goes down, we can switch to these systems to restore service almost instantly.
  • Files uploaded to your site—such as images, .pdfs, and audio files—are stored on a system that makes copies of your data to multiple physical disks.

How to save copies of your content

Saving copies of your content is a good practice when publishing on any digital platform. Although we perform extensive real-time and period system backup, you can save your files manually using other software or your local hard drive.

Keep in mind:

Use these tips to save your content:

  • Copy and paste text to another location, like a text document or a Google Doc.
  • Keep all original image files on your computer after uploading them to your site. You may want to organize the files based on how you’ve uploaded them.
  • If you added custom CSS or other code to your site, save copies of these files in a text document or Google Doc.
  • Visit Troubleshooting lost content for tips on preventing content loss, and restoring lost content when possible.
  • If you're making extensive changes that you're not sure you want to keep, start a new trial. That way, you can start from scratch while your original site remains active.

 

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How Squarespace protects your site during outages