When you register a domain with Squarespace, it's set to renew automatically each year to keep your site running smoothly. We'll charge the same credit card you have on file for your site.
If we can't charge your card, your domain will expire and disconnect from your site. Eventually, we'll release the domain back to our registrar, Tucows.
This is a guide on how your Squarespace Domain renews and what to do if it’s suspended or expired.
Before you begin
- Your domain’s billing and renewal is separate from your website renewal and other subscriptions, like Email Campaigns, G Suite by Google, or Getty Images. All subscriptions are billed to the same card on file.
- If you have a third-party domain connected to your site, this guide doesn't apply to you. Your domain provider manages billing for your domain.
- If you're cancelling your site and want to retain ownership of your domain, visit What to do with your domain if you leave Squarespace.
Your domain's renewal date
By default, all Squarespace Domains are set to renew automatically each year. To prevent service interruptions, domains renew 15 days before their official expiration date. This schedule works similarly to a credit card billing cycle, where a payment due date is in the middle of the month, but the bank collects your balance at the beginning of the month, ahead of the set due date.
We'll send an email to the address in your domain's contact information about upcoming domain renewals. The message will arrive 15 days before we collect your renewal payment. This gives you a chance to update your credit card information or disable the renewal. To proceed with the renewal, if the card on file is correct, no further action is necessary.
Note: If you disable auto-renew, you'll still get a renewal reminder email as a courtesy. To confirm that your domain won't actually renew, review the Auto-Renew option in the domain's settings.
To check your domain’s renewal date:
- In the Home Menu, scroll down and click your profile picture or initials.
- In the Account Dashboard, click Domains.
- Each Squarespace Domain displays the upcoming renewal date below the name.
Renewal after the first year of free domain service
All free domains registered as of March 5, 2015, are free for the first year of service. After the first year, the domain will renew for $20, and we'll charge the credit card connected to your site.
For free domains registered before March 5, 2015, see the Legacy domains section below.
By default, Squarespace Domains are set to auto-renew, but you can disable this in your Domains panel. To cancel the upcoming renewal, ensure you disable at least 1 day before the Renews On date shown in the Domains panel.
To disable auto-renew for a domain:
- In the Home Menu, click Settings, and then click Billing & Account.
- Click Billing, then click Domains.
- Click the domain you’d like to disable.
- Scroll down and uncheck Auto-Renew.
- Click Confirm.
To disable auto-renew for a domain:
- In the Home Menu, tap Settings, and then tap Billing & Account.
- Tap Billing, then tap Domains.
- Tap the domain you’d like to disable.
- Scroll down and uncheck Auto-renew.
- Tap Confirm.
You’ll receive an email 30 days before the expiration date reminding you that your domain will expire if you don't take action.
To re-enable auto-renew, follow the steps above, but instead check Auto-Renew Domain and then save.
Note: Legacy domains don’t have an Auto-renew checkbox, as they renew automatically every year that the site remains active on an annual billing plan.
Expired domains and failed payments
If we can't charge the credit card on file for your site, your domain will remain active for 15 days past the renewal date. We'll make additional attempts to charge your card every five days after the initially failed charge. After the third attempt, 15 days after the payment was due, the domain will officially expire and will no longer connect to your site.
After your domain expires, you'll have a 30 day grace period to renew your domain through Squarespace. To renew an expired domain, ensure that your site is active and has a valid credit card linked, then reactivate your domain in your Domains panel.
After 30 days (45 days total past the renewal date), the domain will be released back to our registrar, Tucows. At that point, you can only reactivate your domain by requesting a renewal through Tucows. If they can renew the domain, the renewal price is up to them, and you can connect it to your site as a third-party domain.
Example domain cycle
Here’s an example of what an email and billing schedule would look like for a domain purchased on April 15, 2015:
- April 15, 2015 - Domain is purchased.
- April 30, 2015 - If the owner doesn’t verify ownership via email, the domain is suspended.
- June 15, 2015 - Domain can be transferred to another provider.
- March 16, 2016 - The owner receives an email notifying them that their domain renews in 15 days.
- March 31, 2016 - The card on file is charged for domain renewal.
- April 15, 2016 - If the card on file can’t be charged, the domain expires.
If you registered a free domain prior to March 5, 2015, your domain will continue to renew for free every year that your site remains active and on an annual billing plan. We call domains registered during this offer "legacy domains."
There are a few situations where your free domain could convert to a paid domain:
- If you switch to a monthly payment plan for your website, you’ll choose to either to let your domain expire or convert it to a paid domain. If you choose a paid domain, you’ll be charged $20 at the renewal date.
- If your website expires and your domain passes the renewal period, this deactivates your legacy domain’s automatic renewal. When you reactivate your site, you’ll be charged $20 to renew your domain.