Keep your current email provider or move your custom email address to Google Workspace.

Having a business-only email address that matches your domain, for example, info@yourdomain.com, builds trust and keeps branding consistent. If you already have an email address like this, there are two ways you can use it with your Squarespace site:

• Keep your current email provider and connect it to your Squarespace site.
• Move your email to Google Workspace to manage billing in Squarespace and use Gmail, Google Calendar, and Google Drive.

Not what you’re looking for?: Updating your Squarespace account email address.

Keep your current email provider

To stay with your current email provider, edit your DNS records to use your email address with your Squarespace site. Which records you need to edit depends on if Squarespace or a third-party hosts your domain.

Squarespace domain

If your domain host is Squarespace, we recommend asking your email provider for a full list of the DNS records you need to connect your email to your Squarespace domain. Then, add the necessary DNS records to your domain settings.

Third-party domain

If your domain host isn't Squarespace, we recommend one of the following:

• If your domain and email provider are the same - Update your domain’s CNAME and A records to connect it to Squarespace. You don’t need to change your nameservers or MX records, because your email is already set up with your provider.
• If your domain and email provider are different - If your email provider asks you to use their default nameservers instead of your domain provider’s, use the email provider's DNS settings to connect your domain to Squarespace. We recommend contacting your email provider for help editing these records.

Change your email provider to Google Workspace

To switch from your current provider to Google Workspace, create a new Google Workspace account directly through Squarespace. Doing so means you can:

• Keep your existing custom email address
• Manage your email subscription billing in your Squarespace account
• Use Gmail to access your emails, calendars, and Drive
• Connect Google Workspace whether your domain is hosted by Squarespace or a third-party

Note: Don’t cancel your current email service or change any MX records on your email provider’s end until your Google Workspace setup is complete. This ensures your email remains active while you set up your new inbox.

What you need to switch your email to Google Workspace

To switch to Google Workspace, you need:

• An active custom domain (Squarespace or third-party)
• Administrator access on both your current email account and Squarespace account
• To complete any domain transfers (if applicable) and ensure you follow our guidelines for moving your email records

Step 1 - Create your Google Workspace account

1. Create your Google Workspace account. Use the same custom domain you’re already using to keep your email address intact.
2. Add more Google Workspace email addresses for each user who has an email address with your current provider. If users need alternate addresses, you can create these aliases using the tools in your Google Admin console.
3. If you’re using a third-party domain or custom nameservers, add MX records to your provider’s settings so that new emails can route to your new Google Workspace account. If you’re using a Squarespace domain, Squarespace does this for you automatically.
4. During setup, some emails may still route to your old provider. This is normal. Mail services sometimes cache the old MX records. This typically lasts 1-2 hours, but it can sometimes take up to 48 hours.

Step 2 - Import your data to Google Workspace

Before closing your old email account, check if your current email provider supports exporting emails, contacts, or other data to Google Workspace.

When you migrate data from your current email provider to Google Workspace, all of your email history should transfer over and be accessible from your new Google Workspace account.

Step 3 - Cancel your third-party email service

After 48 hours, you can cancel email service with your original provider if all of the following apply:

• You’ve created your Google Workspace account and imported your data
• You’re successfully receiving emails to your Google Workspace account

If your email is linked to a Squarespace domain, remove any MX records from your previous email provider, but don't remove any Google Workspace MX records.

If your email is linked to a third-party domain (like GoDaddy or 1&1), don’t cancel the domain itself or change your Google Workspace MX records. Only cancel your previous email service.

After you cancel services with your previous provider, all new emails should route to your Google Workspace account.