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Retrying domain verification for G Suite

After signing up for G Suite by Google, you may see a request from Google to verify your domain ownership. This means that Google couldn’t verify your domain automatically during your initial account setup. You’ll see this message when you first log into G Suite or when you visit your Squarespace site’s Email panel.

After fixing any issues that might be blocking your domain, you can resend a verification request directly from your site’s Email panel to complete G Suite setup and access your email.

Step 1 - Unblock your domain

Follow these troubleshooting steps to fix issues that may be blocking Google from verifying your domain:

  1. Remove the password from your homepage. You can re-add this later.
  2. Remove your site-wide password. You can re-add this later.
  3. Enable your homepage.
  4. Ensure that your homepage isn't a demo page
  5. If you're using a third-party domain for your email address, ensure that it's properly connected. If you connected it recently, you may need to try again in 72 hours. (Why?)
  6. Change your primary domain to the domain you selected for your G Suite email address.

Step 2 - Verify your domain 

  1. In the Home Menu, click Settings, and then click Email.
  2. Under the "Google couldn’t verify your domain" message, click Try Again.
  3. Refresh your browser. 

Once this message disappears from the Email panel, you should be able to access your G Suite account.

If retrying fails

If the Try Again message appears multiple times in your Email panel and you're still having trouble verifying your domain, use the following steps:

If you have a Cover Page, Website, or Commerce site:

  1. Open a private or incognito tab and log into your G Suite admin console.
  2. Click Start Setup. If you see a “Domain is verified successfully” message, you don't need to follow the rest of these steps.
  3. Click Verify Domain.
  4. On the Verify your domain page, copy the meta tag that appears. (If you see another verification method on this page, click Choose a different method and select Add <meta> tag.) 
  5. In another tab, log into your Squarespace site. From the Home Menu, click Settings, then Advanced, then Code Injection.
  6. Paste the meta tag into the Header field and click Save.
  7. Return to your G Suite console and click Verify.

If you have a parking page:

  1. Open a private or incognito tab and log into your G Suite admin console.
  2. Click Start Setup. If you see a “Domain is verified successfully” message, you don't need to follow the rest of these steps.
  3. Click Verify Domain.
  4. From the Select domain provider drop-down, choose Other and click Begin Verification. 
  5. Choose Other from the next drop-down and copy the TXT record that appears in the box below.
  6. In another tab, log into your Squarespace site. From the Home Menu, click your domain name, then click Advanced Settings.
  7. Click the Add Presets drop-down and select G Suite verification.
  8. Paste your TXT record in the box that appears to the right. 
  9. Click Add.
  10. Return to your G Suite console and click Verify.
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Retrying domain verification for G Suite