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Getting an iOS crash log

For some issues with our mobile apps, we may request that you send us a crash log from your device. This helps us identify what caused the problem. You can get a crash report from any app after syncing your device to a computer.

Before you begin, visit the app’s guide to ensure that you’re using a compatible device and operating system.

Note: If your Android device crashed when using a Squarespace mobile app, contact us so we can troubleshoot your issue. We don't have documentation on Android crash logs at this time.

Get a crash log from a Mac

  1. Connect the device to your computer and sync.
  2. Open Finder.
  3. In the Go menu (top of the screen), select Go to Folder...
  4. In the blank field that appears, type or paste the following:
    ~/Library/Logs/CrashReporter/MobileDevice/
  5. Press Enter or click Go.
  6. Find your device name on the left side, under iTunes > Devices, and open the device’s folder.
  7. Look for files with the name of the app you're troubleshooting. Right-click each file to copy the folder and paste to your desktop.
  8. Attach the files to an email reply (recommended), or open a new ticket.

Get a crash log from a PC

  1. Sync the iOS device with iTunes, then look for your device depending on your operating system:
    • Windows XP: Apple computer > Logs > CrashReporter > Mobile Device > Your device name. You’ll see your device name on the left side, under iTunes > Devices
    • Windows Vista & Windows 7: Roaming > Apple computer > Logs > CrashReporter > Mobile Device > Your device name. You’ll see your device on the left side, under iTunes > Devices
  2. Open the device’s folder.
  3. Look for files with the name of the app you're troubleshooting. Right-click each file to copy the folder and paste to your desktop.
  4. Attach the files to an email reply (recommended), or open a new ticket.
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