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Brine troubleshooting and tips

This guide explains questions and issues that may come up when using templates in the Brine family. See a list of Brine's templates.

Tip: For general help, see the Brine template guide.

Header elements aren’t displaying properly

If too many elements are set to display in the same area of the header, they may overlap on tablets or smaller browsers.

For best results, place each element in a different part of the header. Choose where each element displays in the Header: Layout section of Site Styles.

Header options aren't showing in Site Styles

Some elements' tweaks only display in Site Styles if those elements exist on your site.

  • Navigation - Tweaks appear after you've added pages or links to your Primary Navigation or Secondary Navigation.
  • Shopping cart and customer account - Tweaks appear after you've created a Products Page. Express Checkout must be disabled.
  • Tag line - Tweaks appear after you've added a tag line.
  • Header: Bottom - This section appears after you've added one or more elements to the bottom half of the header in the Header: Layout section.
  • Header: Top - This section appears after you've added one or more elements to the top half of the header in the Header: Layout section.
  • Intro area - Tweaks appear when you're on a page that supports intro areas.
  • Banner - Tweaks appear when you're on a page that supports banners.

Add a button to the header

Adding a button to the header is a great way to encourage a specific behavior, like driving traffic to a particular page.

There are a couple ways to add a button to a header:

  • Use the navigation: To create a call to action in your navigation, keep only one link in your Secondary Navigation, then style the Secondary Navigation as a button. Style your Primary Navigation in any other style.
  • Use the intro area: Create a call to action on individual pages by adding a Button Block to the intro area. Add text or other blocks to help highlight your message.

Drop-down menus don't appear in the footer navigation

Folders don't display as drop-down menus in the Footer Navigation. Instead, you can display them as separate columns with the folder title as a header.

To add drop-down menus to your navigation, add the folder to the Primary Navigation or Secondary Navigation.

Footer's middle blocks area disappeared

Sometimes when you delete all content from the middle blocks area, its annotation disappears in Columns view. To fix this, temporarily switch to the stacked layout:

  1. In Site Styles, scroll to the Footer section.
  2. Choose Layout: Stacked.
  3. Exit Site Styles.
  4. Add content to Footer Middle Blocks Area.
  5. Re-open Site Styles, and choose Layout: Columns.
  6. Click Save.

Footer has different background colors on different pages

This happens if your footer background color is partially or completely transparent. On pages without thumbnails, the footer color displays over a white background. On pages with thumbnails, the footer background color displays over the color of your main content area.

To fix this: 

  1. In Site Styles, scroll to the Footer section.
  2. Ensure Background Color is completely opaque.

Headings break to two lines at certain widths

In the Brine family, some headings will break to two lines when the browser is around 1400 pixels wide, and then will go back to one line at around 1120 pixels. This is part of the template’s design.

Text is narrow and centered

When certain blocks are in a single column, they automatically inset to the middle of the page with white space on either side. This is called the content inset.

To remove the content inset, set Content Inset to 0 in the Main section of Site Styles.

Columns are displaying in the wrong place

Single columns with a content inset wrap around floated blocks.

If the floated block is taller than the single-column content, it can interfere with the layout of multi-column content below. To adjust this, add a Spacer Block above the multi-column content.

 

Images aren’t displaying at site width

Image Blocks don't follow the content inset. Instead, they display at the width of the site. Adjust the site width with Width in the Site section of Site Styles.

You can also check Stretch in the Image Block Editor to ensure the image displays at the full width of the block.

Tip: Create full-bleed images in Brine's Index Pages by adding either a Layout Page section with a background image, or a slideshow Gallery Page section.

Create a full-page background image

You can use an Index Page to create the effect of a single page with a background image:

  1. Create an Index Page.
  2. Add a content section.
  3. Add a thumbnail image to the content section. This creates the background image.
  4. Add your page content to the content section. It will overlay the thumbnail image.
  5. To extend the height, add extra spaces in a Text Block at the bottom.

page-background-brine.png

 

Banners aren't full-bleed

Banners typically display full-bleed, meaning they extend to the edges of the browser. If your banners aren't doing this, adjust your site layout:

  1. In Site Styles, scroll to the Site section.
  2. Choose Design: Full Width or Design: Full Background.
  3. In the Site: Border section, ensure Show Border is unchecked.
  4. Click Save and refresh the page.

Banner image or video isn't displaying

In Brine, banners display on most page types, but they aren't supported for:

  • Individual blog post, product, and event detail pages.
  • Cover Pages
  • Thumbnails added to the main Index Page. Instead, add thumbnails to content sections within the Index.
  • Video banners sometimes won't display on mobile, depending on the visitor's connection speed and browser version. Set a mobile fallback image to appear when the video banner can't load.

If your page supports banners but isn't displaying one, here are some troubleshooting steps:

  1. In Page Settings, click the Media tab.
  2. For banner images, click Image. For video banners, click Video.
  3. Ensure the image or video is there.
  4. Click Save and refresh the page.

If the banner still doesn't appear:

  1. In Site Styles, scroll to the Main section.
  2. Increase the Intro Padding (With Background Image).
  3. In the Main: Overlay section, ensure the Overlay Color isn't completely opaque.
  4. Click Save and refresh the page.

Create a slideshow banner

You can use an Index Page to create the effect of a slideshow page banner:

  1. Create an Index Page.
  2. Add a gallery section with multiple images as the first section.
  3. In the Index: Gallery section of Site Styles, choose Layout: Slideshow. (This affects all gallery sections on your site.)
  4. In the Index: Slideshow Gallery section, ensure Gallery Autoplay is checked.
  5. Add a content section below the gallery section, and add your page content to it.

brine-slideshow-banner.gif

 

Parallax images are too cropped

In the Main: Overlay section, check Parallax Smart Crop. When this is checked, banner images crop the minimal amount required for parallax display.

Disable parallax scrolling

To do this:

  1. Go to a page with a banner image.
  2. In Site Styles, scroll to the Main: Overlay section.
  3. Uncheck Enable Parallax.
  4. Click Save and refresh the page.

This affects your whole site.

Index sections aren't displaying at the browser height

To set some or all content sections to display at the height of the browser:

  1. In Site Styles, scroll to the Index: Page section.
  2. Use Apply Minimum Height to set which sections are affected.
  3. Set the Minimum Height to 100vh. 

If your section isn't filling the height of the browser:

  • Experiment with Padding (Overlay Pages) and Padding until you achieve the look you like.
  • If your section content (including padding) is larger than the height of the browser, it will remain its original height.
  • The Mirror Border tweak may also affect the display of first sections.

For gallery sections:

  • Layout: Slideshow - Check Use Fixed Height to manually set the height.
  • The height is set automatically by the number and size of the gallery's images.

Index Page mirrored border isn't the right color

The color of Brine's mirrored border is the same as the page. To set this, use Color in the Main section of Site Styles.

Blog posts don't have comments sections

Blog comments are disabled by default in Brine, even if you enable comments on an individual blog post.

To enable comments for your site:

  1. In the Home Menu, click Settings, then click Blogging.
  2. Click Comments Settings.
  3. Check Enable Comments Globally. More comment settings will appear.

To learn more, visit Managing comments and Simple Likes.

Mobile styles aren't appearing

If your mobile style settings aren't appearing on mobile devices and Device View, it could be that your site switches to mobile view only on very narrow browsers. To reset the width at which it switches:

  1. In Site Styles, scroll to the Mobile section.
  2. Ensure your Mobile Breakpoint is set to 640 pixels or higher.
  3. Click Save.

Navigation bar is an unexpected color

If you adjust the opacity of the bottom navigation bar, its color when you scroll to the bottom depends on your settings. If there's a site border, it displays over that color. Otherwise:

  • If there's a page banner, it displays over the site background color
  • If there's no banner, it displays over the footer background color

mobile-banner-examples.png

Site title looks different on mobile devices

You can change how your site title displays based on device. Set a different font style for computer and mobile using your template's customizable mobile styles.

To keep your branding consistent across devices, select the same font style in the Mobile Branding and Header Branding sections of Site Styles.

Icons and site title overlap on mobile

If the elements in your mobile navigation bar overlap, move one or more of them to the other navigation bar.

For example, to move the ☰ from the top to bottom navigation bar:

  1. In Site Styles, scroll to the Mobile: Menu Icon section.
  2. Change the Position to Bottom (left, right, or center).

Repeat these steps for any elements that overlap.

move-icons.png

Mobile site scrolls horizontally

You may see horizontal scrolling if you've zoomed in on the page. Try refreshing your mobile browser to reset the zoom.

If this doesn't fix the issue, your site may have side padding that's less than 17 pixels, which can cause your mobile site to display wider than the browser window. To fix this:

  1. In Site Styles, scroll to the Site section.
  2. Ensure the Side Padding is 17 pixels or higher.

 

 

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Brine troubleshooting and tips