Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Deleting a G Suite user

To keep your G Suite account active but cancel a specific email address (also known as a "user"), you can delete it directly from your Squarespace site. For example, you might want to remove a user if someone leaves your organization.

Other ways to remove G Suite email addresses

Refund policy

Per our refund policy, we only issue refunds for annual G Suite subscriptions cancelled in the 15-day renewal window.

Delete a user

To delete a G Suite user:

Note: This will permanently delete the user's inbox and every document it owns. Before deleting, you can transfer ownership of their documents from your G Suite account. To learn more, see "Before you delete a user's account" in Google's documentation.
  1. In the Home Menu, click Settings, then click Email & G Suite.
  2. Click the address you want to delete, then click Remove User.
  3. Click Remove User in the pop-up to confirm.
  4. Repeat these steps for every email address you want to delete.
  5. Your next billing cycle will no longer show these subscriptions.

If you’re on an annual plan, you now have one available seat for each deleted user that you can fill with a new user. See the next section.

Replace a user (Annual plan only)

If you’re on an annual plan and delete a user outside of the 15-day renewal window, you’ll have one available seat that you can fill with a new user at no additional charge. This ensures that you get the most value out of your annual subscription.

To replace a deleted user:

  1. Follow the steps in Adding more G Suite users.
  2. If your account is eligible to fill an empty seat, you'll see You have an unused seat instead of a charge amount.

If you don't fill the empty seat of a deleted user, it will be removed on your next renewal date, and you'll only be charged for the remaining active users.

Was this article helpful?
3 out of 18 found this helpful