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Renaming a G Suite user

You can change G Suite by Google usernames in the Email & G Suite panel at no additional charge. A username appears before the @ sign in an email address. This is also the name used to log into G Suite. For example, you might want to rename a user from info@yourdomain.com to contact@yourdomain.com or make a minor change due to a typo at signup.

After renaming a user, G Suite retains the old username as an email alias to ensure continuous mail delivery.

Username vs. display name

A username appears before the @ sign in an email address, while the display name appears in Gmail, Google Calendar, and other Google services, often as a first and last name.

For example, if you have the email address susie.squarespace@yourdomain.com, the username is susie.squarespace and the display name would likely be Susie Squarespace. To change susie.squarespace, follow this guide. To change Susie Squarespace, change it in your G Suite Admin Dashboard.

Note: To rename a user in G Suite, you must be a G Suite Administrator.

Change a username

To change a username for a G Suite email address:

  1. In the Home Menu, click Settings, and then click Email & G Suite.
  2. Click on the user you want to rename.
  3. In the User Name box, enter the new username for the email address. This will appear before the @ in their email address.
  4. Click Save.

This change may take up to 24 hours to process and reflect throughout G Suite.

To learn more about what happens after you rename a user, visit Google’s documentation.

Troubleshooting

Error: Email address already exists

This error displays if the username is:

  • An alias of another inbox.
  • The username of a group.
  • A recently deleted user. After deletion, usernames remain in G Suite's system marked as recently deleted for twenty days. During that time, you won't be able to give the username to another user.

To resolve the issue, log into G Suite and follow Google's documentation to free the username from the G Suite Admin Console.

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Renaming a G Suite user