You can change G Suite by Google usernames in the Email panel at no additional charge. A username appears before the @ sign in an email address. This is also the name used to log into G Suite. For example, you might want to rename a user from firstname.lastname@example.org to contact@yourdomain or make a minor change due to a typo at signup.
After renaming a user, G Suite retains the old username as an email alias to ensure continuous mail delivery.
Username vs. display name
While a username is the first part of a user’s email address before the @, the display name is the first and last name that appears in Gmail, Google Calendar, and other Google services.
For example, if susie.squarespace is a username, the display name would likely be Susie Squarespace. To change susie.squarespace, follow this guide. To change Susie Squarespace, change it in your G Suite Admin Dashboard.
Note: To rename a user in G Suite, you must be a G Suite Administrator.
Change a username
To change a username for a G Suite email address:
- In the Home Menu, click Settings, and then click Email.
- Click on the user you want to rename.
- In the User Name box, enter the new username for the email address. This will appear before the @ in their email address.
- Click Save.
This change may take up to 24 hours to process and reflect throughout G Suite.
To learn more about what happens after you rename a user, visit Google’s documentation.
Error: Email address already exists
This error displays if the username is:
- An alias of another inbox.
- The username of a group.
- A recently deleted user. Deleted users have the recently deleted status for five days after deletion.