Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Technical issues and security

The guides in this section can help you resolve common issues and learn about our security practices. If you need more help, our award-winning Customer Care team is available 24/7.

Troubleshoot site issues

Some issues can be solved with our troubleshooting guides.

Browser compatibility

The browser you use affects how websites load and appear.

Common security questions

Visit these guides for answers to common Squarespace security questions:

Contact us

We're here 24/7 to answer questions and help you build your site.


While we strive for 100% uptime and availability, we sometimes experience outages. When this happens, we're quick to respond and do everything we can to restore service. If your site isn't loading, it could be related to a systemwide issue we're fixing. Follow our Status page and @SquarespaceHelp to stay updated about any downtime.

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