Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Troubleshooting basics

If something isn’t working or if you need general help, this guide has basic troubleshooting tips.

If you need us, our award-winning Customer Care team is available 24/7.


If your site isn't loading or if you’re having trouble logging in, it could be related to a systemwide issue we're fixing. Follow our status page and @SquarespaceHelp to stay updated about any downtime. Our Engineering and Operations Teams will regularly post updates to this page, so it’s the best place to find out when an issue like this is resolved.

Troubleshoot site speed and other issues

Some issues can be solved with our troubleshooting guides.

Browser compatibility

The browser you use affects how websites load and appear.

Contact us

We're here 24/7 to answer questions and help you build your site.

Was this article helpful?
6 out of 106 found this helpful