If you're trying to pay for any Squarespace subscription or service, and your payment was declined, it could be because the payment method is invalid, the billing details were entered incorrectly, or there's an issue with your bank. Use this guide to help troubleshoot your payment issue.
If the situations below don't apply to you:
- For issues with renewal payments, visit Why did my renewal payment fail?
- If your payment isn't processing and you don't see a message with more information, it could be an issue with your browser. Follow our browser troubleshooting steps.
- For issues with your checkout page on Squarespace Commerce, there could be a problem with your payment processor or domain connection. To learn more, visit Troubleshooting checkout issues.
Unaccepted payment method
Ensure you're using a card we accept for payments. See which cards and payment methods we accept for Squarespace billing.
Invalid card number
If your card number is incorrect, a red warning will display. Check your card number for errors and try again.
Error message: Subscription Failed
A message saying Subscription Failed will appear when a charge is denied by the bank. This can happen for two reasons:
If the expiration date or CVC code is incorrect, your bank will deny the charge. Correct the information, and the issue should resolve.
If your card number, expiration date, and CVC are all correct, then your bank is denying the charge for another reason.
Contact your bank with the date and time you tried to make a charge to either Squarespace Inc. (if you're based in the United States) or Squarespace Ireland Ltd. (if you're outside of the United States). After resolving any issues with your bank, try the payment again.
Note: Squarespace is unable to accept Verified by Visa and MasterCard with SecureCode cards at this time.
Note: JCB, Discover, and Diners Club cards can only be charged in USD.