Common error messages in Squarespace

This error in your account dashboard can mean we tried sending you a billing-related email, like billing reminders, but the email bounced. To fix the issue:

1. Click Change email and change your email address. Look for any typos in your account email address.
2. Click Dismiss if you're receiving billing-related emails. This removes the banner from your account dashboard.
3. Check your billing subscriptions to ensure they're active.
4. If you think you're not receiving emails from Squarespace, contact us and we'll investigate.

There are two reasons this error might happen. Our servers might be blocking your IP address because we're getting a high volume of requests, or it could be an issue with your domain's DNS settings.

To fix the issue:

1. Visit this demo Squarespace site and complete the CAPTCHA. Usually, the block on your IP address is removed within six hours.
2. If the demo site doesn't display a CAPTCHA, your IP address probably isn't blocked. Go to your site's built-in domain to check if you have access.
3. If you can access your built-in domain but not your custom domain, there's probably an issue with your DNS settings. If you use a Squarespace domain, go to your Advanced settings panel, in the Nameservers tab, click Use Squarespace nameservers, and save your changes.
4. If you still have trouble, contact us.

Note that unblocking your IP address in step 1 isn't permanent. You may need to repeat this process again in the future.

There are a few reasons this error might happen. There could be something wrong with your domain, or it could just be an issue with your browser or connection.

To fix the issue:

1. If you use a third-party domain, click Settings, and then click Domains, and check if the domain is connected. If a red error message appears, visit Troubleshooting domain connections.
2. If you tried to visit your site using an https:// connection, ensure SSL is enabled for your site.
3. Try opening your site from another network, as there may be a firewall blocking access to squarespace.com.
4. Clear your browser’s cache.

This error message may be related to a system-wide connectivity issue. Review our Status page to check for outages that may be affecting your site.

If there isn't a system-wide issue, follow the steps in Troubleshooting browser issues.

You haven’t enabled cookies on your browser. Cookies help us run Squarespace, so they're required to use our service.

To fix the issue:

1. Ensure you're using a supported browser.
2. Re-enable cookies on your browser.
3. Clear your browser’s cache.
4. Disable any browser extensions that may be interfering with your site.

Blocked for security reasons

This site contains Malware

This resource has been blocked by your administrator

Messages like these can appear if you try to access a Squarespace site from behind a firewall that blocks it. You might have this issue if you’re on a corporate network, or if you use firewall software. To fix the issue, adjust your network’s security settings.

This message appears as a security measure if we detect an unusually high number of requests from the same IP address at the same time.

Sometimes a connection, hardware issue, or browser extension falsely triggers this message. In rare cases, it happens if there are many devices on the same network looking at your site.

To fix the issue:

1. Complete the CAPTCHA field that appears. This removes your IP from our abuse filter for 12 hours and typically resolves the issue.
2. If the message appears again after a few visits, contact us. Include your IP address in your message. If you need help finding your IP address, visit What is My IP Address.

This error message might appear if you use third-party blocks or custom code to display content from other sites, which might not support SSL.

To learn more about mixed content, visit Getting started with SSL.

Your browser detected insecure content on the page, which usually means there's an issue with your SSL certificate.

To fix the issue:

1. Ensure SSL is enabled in the Security & SSL panel.
2. Use our troubleshooting steps to check your site for mixed content or a certificate error.
3. If the message still appears, check for issues related to your browser.

Cannot Remove: Your product must have at least one choice

You tried to remove the only variant from a product. Products must have at least one variant.

To replace the current variant with a new variant:

1. Add a new variant by clicking the + below the SKU.
2. Click the trash can icon to delete the other variant.

1. Click Delete in the bottom of the product editor.
2. Click Confirm in the message that appears.

Max Size Reached: This page has a maximum size of 200 items

You've reached the limit for the number of products you can add to a store page.

If you carry a lot of products, try splitting them between multiple store pages. You can move products between pages.

Purchases of this item have occurred while you were editing this product…

Someone purchased a product from your store while you were editing it. You can’t save changes because they'll conflict with new inventory levels.

To fix the issue:

1. Refresh the page.
2. Try editing the product again.

Refund Failed - Unable to refund payment

You tried to refund a PayPal payment that was made over 180 days ago. This is PayPal’s limitation.

To refund a payment made over 180 days ago, use the Send Money feature in PayPal.

Sorry, we can’t complete your purchase at this time. Please return to the merchant and choose another way to pay.

There was an error with the card on file for transaction fees in your PayPal account.

To fix the issue:

1. Log into your PayPal Business account.
2. Update your credit card information.
3. Follow these steps to connect PayPal again.
4. If you still have trouble, contact PayPal for help.

Something Went Wrong (Stripe)

Most likely, a browser extension or ad blocker is interfering with your Stripe connection.

To fix the issue:

• Disable any browser extensions.
• Try connecting the Stripe account in a different browser.

Unable to purchase item

The customer trying to check out doesn’t have cookies enabled in their browser.

To fix the issue, your customer should:

1. Enable cookies.
2. Reload the page.

We're sorry, we weren't able to set up preapproved payments at this time. Please try again later.

Your PayPal business account email address is linked to a PayPal personal account.

To fix the issue:

1. Log into your PayPal Business account.
2. Click Profile, then click Profile and settings.
3. Click Update Email on the bottom-left corner.
4. Find your personal email and click Remove.

Your order can’t be completed because of an issue with the merchant payment setup. Please contact us about this issue.

This error message appears to customers if your payment processor account was disconnected.

To fix the issue, reconnect your payment processor account:

1. Open the Store payments panel.
2. Click Stripe or PayPal.
3. Click Disconnect Stripe or Disconnect PayPal.
4. Click Connect Stripe or Connect PayPal to reconnect.

DNS Conflict Alert

You tried to point a subdomain that’s also linked to your site as a third-party domain.

To fix the issue:

1. Follow the steps in Disconnecting a third-party domain to remove the subdomain.
2. Return to the original domain’s DNS settings panel and delete any custom records you’ve added for the subdomain.
3. Click Save at the top of the page.
4. Point your subdomain again using custom records.

The domain name is invalid

This usually appears when you try to register a domain name with the word "Squarespace" in it. Try again using a different domain name.

The domain name is unavailable

This usually appears when you try to register a domain name that’s either:

• Already taken
• A premium domain, which is a domain someone has already registered and is available for sale.

Try again using a domain that meets our requirements.

Domain Not Claimed

This message appears when you visit a domain that has DNS records pointing to Squarespace, but isn't connected to a specific site.

If you see this message when visiting your domain, ensure it's connected to a site.

This site can’t be reached: DNS PROBE FINISHED (NXDOMAIN)

This usually appears when you try pointing a domain to a non-Squarespace site.  This message means the servers couldn’t find any IP addresses or A records listed in your domain’s DNS records. To fix this, add any missing A records to your DNS settings.

Robots.txt errors

This message tells Google not to crawl certain pages on your site if they're for internal use only, or if they display duplicate content. This is a normal SEO best practice.

To learn more, visit Understanding Google SEO emails and console errors.

We weren’t able to communicate with the third-party account you logged in with, such as Facebook or Google.

To fix the issue:

1. Click Okay in the message.
2. Log in using your Squarespace email address and password.
3. If you still have trouble, visit I can’t log in.

You were invited to contribute to a site that no longer exists, or the site’s URL has changed.

Contact the site owner and ask them to remove and resend the invitation.

If this screen appears when you visit your site, your website has expired.

To access your site, reactivate it:

1. Click Owner Login.
2. Enter your email and password at the login screen, then click Login.
3. Click Fix now in the banner at the bottom of your site.
4. Enter new billing information and reactivate your site.

Cannot delete homepage: This page cannot be deleted because it is your homepage.

Before you can delete this page, set a different page as your homepage.

Error Saving: Your changes conflict with a newer version of this document. Your changes here will not be saved.

Multiple updates have been made to one page simultaneously. This usually occurs when two contributors are working on a site at the same time, or when editing the same site in multiple browser windows.

Copy any text you've changed or added, or take a screenshot to remember any layout changes, then refresh the page. Ensure only one person edits the site at a time.

Files size limit exceeded...

The file you uploaded is too large.

• Images must be 20 MB or smaller
• Digital download product files must be 300 MB or smaller

Only images allowed: The file...does not appear to be a supported image file

The file you uploaded isn't in a supported format. Upload a new image in one of these supported formats:

.jpg
.gif
.png

Facebook debugger errors

If error messages appear in the Facebook debugger tool, this is normal. Because Facebook's debugger tool was designed to analyze websites built from scratch, rather than platforms like Squarespace, it can return false errors. It doesn't mean that there's an issue with your site or your ability to share content on Facebook.

For help with other Facebook issues, visit Troubleshooting Facebook sharing issues.

Error: 429 Response Code when posting to Pinterest

The page you're sharing on Pinterest doesn't have a featured image, so it can't be shared.

To fix the issue, add a featured image to the page or item.