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Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
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Regain access to your account or site
If you’ve tried to
recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
Please attach both of the following documents:
• A government-issued ID. For example, a driver’s license, passport or permanent resident card.
• A screenshot of the bank or credit card statement showing the most recent payment to Squarespace. Include the charge amount and the charge date in the screenshot. (Not required for two-factor authentication issues.)
Note:
• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.
• Ensure your files are .jpg or .png so we can view them.
Request Account Access
Request a Refund
Hear back in 2 business days.
If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.
Use this form to submit a request about exemption from sales tax collected for Squarespace payments.
Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.
If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.
General sales tax feedback
Request an exemption from sales tax
Help and support during the
Coronavirus Pandemic
We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.
If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:
• Pause or cancel my subscription
• Discuss options for financial relief from subscription costs
• Help me adjust my site to the current situation
• Advise me on how to best set up my new site
• Enable a specific feature on my site
A member of our team will respond as quickly as possible.
Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here:
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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this
here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.
Submit a request about a deceased customer’s website
URL of the site connected to the deceased user’s account
Any comments, requests, or concerns we should know?
Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.
Delete My Account
Before you request to delete your Squarespace account, please review
this guide to:
• Understand what happens when we delete your account.
• Make sure it’s what you really want to do.
• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.
Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.
Delete My Account Request Verification Form
Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace
here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.
Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.
Email address for communication regarding your request
Upload ID
Questions about Squarespace Select
To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.
If you still have questions about the Select plan, complete the fields below to send us a message.
{
"top::memberareas:billingsignup":"New Release Team (Chat)",
"top::memberareas:creatingmemberareas":"New Release Team (Chat)",
"top::memberareas:managingmemberareas":"New Release Team (Chat)",
"top::billing:student-discount":"New Release Team (Chat)",
"top::commerce:products-import":"New Release Team (Chat)"
}
Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours.
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