Resources to help you resolve common Google Workspace issues.

Find the right solution to get your Google Workspace account up and running:

I can't sign up for an account

If you’re having trouble signing up for Google Workspace, it might be because your username already exists, your domain isn't formatted correctly, or you need to accept the Terms of Service. Learn how to resolve issues that occur during the sign-up process.

I can't verify my domain

If you’re having trouble verifying that you own your domain, it might be because you haven’t completed the sign-up process, or your domain could be blocked. Learn how to resolve issues that occur during the verification process.

I can't send or receive emails

If you’re having trouble sending or receiving emails, it might be an issue with your mail exchange (MX) records, or your domain or Google Workspace subscriptions aren’t active. Review the common causes for mail delivery failure and the steps to fix them.

My account was deactivated

If you missed a payment, your account is suspended, you can't access your free year of Google Workspace, or you're getting other billing-related error messages, make changes in your billing settings.

I can't add another user to my account

If you’re having trouble moving a Google Workspace account, or you’ve received a user or account-related error message, review the steps on resolving these issues.