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Checking your domain mapping records

If we detect that any DNS records weren’t set up properly during the domain connection process, the DNS record checker in the Domains panel will show you the exact CNAME and/or A Records to fix to get your domain working.

If you’re seeing errors or if your domain isn’t working after 72 hours, a typo or missing record is most likely the culprit. The best way to troubleshoot these issues yourself is to log into your domain provider and resolve the red messages one-by-one.

Step 1 - Go to DNS Settings

Depending on your plan:

  • In the Home Menu, click Settings, and then click Domains.
  • In the Home Menu, click Domains.

You can also press the ? key while any panel is open and search domains.

If we detect a domain isn't connected correctly, it will display a red flagClick the incorrectly connected domain you want to check.

Click DNS Settings.

Step 2 - Identify incorrect records

The DNS Checker marks any incorrect records with a red value in the Current Data column.

Step 3 - Log into your provider

Log into your domain provider and find where you manage your DNS settings. Depending on your provider, this may be called Zone File Settings, DNS Manager, or something similar.

Then correct the error indicated for each record. If you need further instructions, click step-by-step guide to your provider-specific guide.

Step 4 - Resolve incorrect records

Domain mapping issues commonly occur from typos and copy-pasting issues. Check each record character by character to ensure they're correct.

Miscopied CNAME Code

In this first example, the unique CNAME code is l7h77733bdlphedsts5x. Checking the DNS records it appears the last two characters weren't copied, so the record is incorrectly set to l7h77733bdlphedsts.

Correct the error in your provider's DNS panel. Then return to the Squarespace DNS Checker and click Refresh.

The record will say Correct.

Note: Records can take between 24 and 72 hours to update. If the record appears correctly in your provider's DNS panel but you still see an error, wait 72 hours then click Refresh again.
Note: Clicking Refresh repeatedly causes the DNS checker to try different servers, some which might have updated with the new records and others that haven't. If you see inconsistent results, wait 72 hours before refreshing again.

Typos

Typos are a primary source of domain connection issues. Small errors like ww instead of www will prevent your domain from connecting correctly. In this example, ext-cust.squarespace.com has been incorrectly typed as ext-csut.squarespace.com.

Correct the error in your provider's DNS panel. Then return to the Squarespace DNS Checker and click Refresh.

The record will say Correct.

Wrong A Records

To successfully connect your domain with most providers, you'll need to create four A Records pointing to the following IP Addresses:

  • 198.185.159.144
  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

If these are set incorrectly, the DNS checker will display an error with the required values.

Update these values in your provider's DNS panel. Ensure that you only have these four A records and that you've removed any extras. 

Then return to the Squarespace DNS Checker and click Refresh. The records will say Correct.

Step 5 - Check your domain

Return to the Domains panel. If the DNS Checker displays Correct in the Status column for all values, your domain will display a yellow flag and say Connection in progress.

Once the changes have fully propagated, your domain will display a green flag and say Connected.

You can also enter your domain name in your browser URL window. If your site loads, your domain is correctly mapped. 

Note: Due to the way DNS records propagate, for a temporary period, your domain might work for you but not other visitors, or vice versa. If the records appear correct and the domain is working for some visitors, wait 24 to 72 hours and the domain should work for everyone.

Getting more help

If you've reviewed all the steps here, but you're still seeing errors in your Squarespace settings, we recommend contacting your domain provider for more help. 

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Checking your domain mapping records