You can manage your store policies, require additional information, and customize your checkout experience in Checkout settings.
Open Checkout Settings
In the Home Menu, click Settings, and then click Checkout.
Abandoned Checkout Recovery
Note: Abandoned Checkout Recovery is available for the Commerce Advanced plan.
Enable Abandoned Checkout Recovery to send emails to customers who don't complete their order. After checking this setting, you can customize the email.
Checkout on Your Domain
Note: Checkout on Your Domain is available for the Commerce Advanced plan.
Checkout on Your Domain is automatically enabled if certain requirements are met. This lets customers checkout using your custom domain, rather than the default https://secure.squarespace.com URL.
Note: Checkout on all plans is protected by SSL and is PCI compliant. If you're on a plan that doesn't include Checkout on Your Domain, your checkout is secure.
You can connect checkout to MailChimp to encourage customers to join your mailing list for updates and offers. After connecting with MailChimp, the checkout page will have a Subscribe to our email list option.
To opt customers into your mailing list by default, check Enable mailing list opt-in by default. You can leave this unchecked to comply with anti-spam legislation.
To learn more, visit Adding a newsletter subscribe option to checkout.
Note: Once a customer decides to opt in to your mailing list, they'll receive an email from MailChimp to confirm. If they don't confirm, the customer won't be included in the list.
Default country in address fields
Set a country to be pre-selected for billing and shipping address fields.
Shipping and billing address
Set the "Use Shipping Address" option to be enabled by default.
Enable Express Checkout to direct customers to a checkout page after clicking one product instead of adding items to a shopping cart.
If this is enabled, products will have Purchase buttons instead of Add to Cart buttons. If this option is enabled, customers won't be able to add multiple items to the shopping cart.
We don't recommend enabling this setting if your store sells more than one product.
Shopping Cart Style
If your site has a dark background, you may prefer to check Light Color Scheme to make the shopping cart stand out. This only affects the shopping cart icon on templates using the Classic Products Page style.
Quantity Field for Service Products
To prevent customers from buying more than one of a service product at a time, you can hide the quantity drop-down menus.
Note: If you run out of stock, service products will still sell out even if you hide the Quantity option.
Next Order Number
Every order is assigned a number. You can change this number starting with your next order.
You may want to change your next order number if you're transitioning from another Commerce platform or if you want to look like you've placed more orders than you actually have.
Click Additional Fields to enable options for collecting additional information at checkout.
Note: We only recommend requiring information essential for your business. Collecting additional information in checkout may negatively affect conversion.
You can enable a field to collect phone numbers with billing or shipping addresses. Shipping and billing address phone numbers can be a required field.
Checkout Page: Custom Form
Add a custom form to collect special instructions and notes from customers before they check out.
Checkout Page: Store Policies
Click Checkout Page: Store Policies.
Add and format these policies:
- Return Policy
- Terms of Service
After filling in these boxes, your checkout page will have links that open these policies in a pop-up window.
Click Invoices to customize the information that appears in your order invoices.
In the Price and Tax Details panel, you can enable the following options:
- Show Pre-Tax Price with Item Price - Displays pre- and post-tax prices for each item.
- Show Tax for Each Item - Displays tax rate and amount charged for each item.
- Show Pre-Tax Order Total - Displays sum of item and shipping totals before tax (Net Total).
- Show a Tax Breakdown Table - Displays a table below the Order Summary of tax rates and amounts charged.
Visit our guide on VAT and GST for more for help with editing your invoice details.