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Resending email notifications

Squarespace automatically sends order confirmation and shipping notification emails to your customers. If a customer asks you to resend an email or to send it to a new address, you can do this from the order summary.

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Resend an email

Open an order to resend the Order Confirmation, Order Fulfilled, or digital download email:

Desktop iOS Commerce AppAndroid Commerce App
  1. In the Home Menu, click Commerce, and then click Orders.  You can also press ? while any panel is open and search orders.
  2. Click any order to open the order summary. To learn more, visit Viewing an order.
  3. Click Email notifications. This tab lists the different notifications that have been sent to the customer.

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  1. Choose the notification you want to resend.
  2. Verify or change the customer’s email address, and click Send.
  1. Tap Orders.
  2. Tap any order to view the order details. To learn more, visit Viewing an order.
  3. In the order details, tap Manage in the top-right corner.
  4. For pending orders, tap Resend Order Notifications.
  5. For fulfilled or cancelled orders, tap Order Confirmation, Order Fulfilled, or Digital Goods.
  6. Confirm or change the customer's email address.
  7. Tap Send.
  1. Tap Orders.
  2. Tap any order to view the order details. To learn more, visit Viewing an order.
  3. In the order details, tap Manage in the top-right corner.
  4. For pending orders, tap Resend Order Notifications.
  5. For fulfilled or cancelled orders, tap Order Confirmation, Order Fulfilled, or Digital Goods.
  6. Confirm or change the customer's email address.
  7. Tap Send.
Tips:
  • Resend the Order fulfilled notification if the customer requested their tracking number.
  • You can also resend a digital download Link from this tab.
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Resending email notifications