This guide includes tips for making it easy for customers to communicate with you and find the information they need about your business. While these guidelines are specific to online stores, many of them are best practices for any website.
Help customers contact you
Displaying contact information or other ways to reach you is a good business practice and is required per our Terms of Service. Here are some ways you can do this:
A Contact page is the best way to share this information. We recommend keeping this page in your Main Navigation so it's easy to find. To learn more, visit Creating a Contact page.
Contact information in your footer
A footer is a great place to add an email address, phone number, address, or form that displays on every page.
You can add social icons to encourage customers to engage with you on your social channels.
Mobile Information bar
Enable the Mobile Information Bar to display your contact information at the bottom of your site when viewing it on a mobile device.
Display policies and important information
Providing answers to common questions and including your business's policies helps reduce confusion and unnecessary back and forth emails with customers.
Create an FAQ page or add an FAQ section to your contact page. By supplying answers to common questions about your policies or products, you'll eliminate the need to respond to repetitive emails. You can use heading tags to prominently display questions. For help using headers, visit
Policies and terms
If appropriate for your business, we recommend posting your site’s policies in a clear, accessible place. Typical policies cover topics like privacy, returns, data usage, and cookies. To learn more, visit Sharing policies and terms on your site.
Customize your email notifications
Customize standard messages
Squarespace sends automatic emails to customers when their orders are placed, fulfilled, or cancelled. Customizing these emails is a great way to extend your store's brand and include helpful information. For help with this, visit Commerce email notifications.
Set up Reply-To fields
If a customer receives an Order Confirmation or Shipping Notification email and has a question, their first instinct may be to reply directly to that email.
By default, the address they reply to will be “firstname.lastname@example.org,” which means your customer's email won't reach you and they won't receive a reply. Since today's customers expect speedy service, we strongly recommend changing the default Reply-To address. To do so:
To learn more, visit Notifications settings.
Add contact information to notification emails
You can add your contact information to the footer of your notification emails. To learn more, visit Order emails.