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Connecting a 1&1 domain to your Squarespace site

If you purchased a domain from 1&1 and want to keep it registered with them, you can connect it to your site by following this guide. In this process, you'll change a few settings in your 1&1 account. After completing these steps, your domain will stay registered with 1&1, but it will connect to your Squarespace site. Before you begin, review our requirements for connecting a third-party domain.

Tip: We recommend transferring your domain to Squarespace instead of connecting it. Here are some reasons why you might want to transfer your domain:

  • You can move all aspects of managing it to your Squarespace account so you won't need to pay for it through a third party.
  • Your domain could qualify for one free year of hosting.
  • Squarespace can help with any issues with your domain directly.

Your domain must be eligible to transfer. Learn more about the differences between transferring and connecting or get started with a transfer here.

Step 1 - Open the Domains panel

In the Home Menu, click Settings, and then click Domains.

You can also press the ? key while any panel is open and search domains.

Step 2 - Link your domain

Click Use a Domain I Own. Enter the full domain name you’re linking in the Domain Name box, and then click Continue.

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Click Connect From Provider.

Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected, then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.

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Select 1&1 from the drop-down menu.

Click Connect Domain. You'll see a message letting you know that the connection to your domain is in progress. Click Okay to continue.

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A new panel will open with the records you need to enter in your 1&1 account so your domain connects to Squarespace. Keep this panel open for your reference.

Step 3 - Log into 1&1

In a new browser tab or window, go to www.1and1.com and log into your account. Click Domain Center. 

Note: The screenshots in this guide show how 1&1 looks if you're in the United States. If you're in a different country, your experience might be slightly different.

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You'll now copy the records from the Domain panel so your 1&1 domain correctly links to your Squarespace site.

Note: Don't delete MX records during this process. MX Records connect your email address, and deleting them could interfere with your email service.

Step 4 - Add the first CNAME

In the first line of your Squarespace DNS Settings, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com.

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In your 1&1 Domain Center, find the domain you want to link to your Squarespace site and click Create Subdomain.

 

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In the Create Subdomain box, paste the unique code from Host column of the Domains panel. Click Create Subdomain.

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On the next page, scroll down to DNS Settings and click Edit

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Scroll down to A/AAAA and CNAME Records.

  1. Select CNAME.
  2. In the Alias box, enter verify.squarespace.com
  3. Check the box to accept the terms.
  4. Click Save, and confirm the modification.

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You should now have a CNAME with your unique Host code pointing to verify.squarespace.com.

Note: If you don't add this CNAME, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.

Step 5 - Add the second CNAME

In the second line of your Squarespace DNS Settings, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

Note: Your Squarespace DNS settings might also display a second www Host with the Record AAAA. This is a nameserver record from 1&1 that you can ignore when adding your Squarespace records to 1&1.

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In your 1&1 account, click Domains to return to your domain settings.

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Find the domain you're connecting and click the arrow on the right. From the options that appear, click Create Subdomain.

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In the Subdomain Name box, enter www, then click Create Subdomain.

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On the next page, click the arrow next to DNS Settings, and then click Edit.

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Scroll down to A/AAAA and CNAME Records

  1. Select CNAME.
  2. In the Alias box, enter ext-cust.squarespace.com
  3. Check the box to accept the terms.
  4. Click Save, and confirm the modification.
Note: You may already have a subdomain set up with a www host. If so, edit this existing subdomain so the Alias is ext-cust.squarespace.com

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You should now have a CNAME with www pointing to ext-cust.squarespace.com.

Step 6 - Set IP address

In the third line of your Squarespace DNS Settings, you'll see the IP address 198.185.159.144 in the Required Data column. Using the steps below, add this to 1&1. 

Note: Squarespace normally uses four IP addresses to create A records. Since 1&1 doesn't offer an option for multiple A records, use the 198.185.159.144 address only.

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In your 1&1 account, click Domains to return to your domain settings. 

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Find the domain you're connecting and click the arrow on the right. From the options that appear, click Edit DNS Settings

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Scroll down to A/AAAA and CNAME Records

  1. Select Other IP address.
  2. In the box to the right of IPv4 Address, enter 198.185.159.144. Leave any other boxes blank.
  3. Scroll to the bottom of the page and click Save, then confirm the modification. 

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Note: If you have existing A/AAAA and CNAME records in place, edit any existing records with with a blank host name so that the IPv4 Address matches the value above. A/AAAA and CNAME Records in your account that don’t match what’s shown in this guide:

  • Host: blank - Delete only if it doesn't match what’s shown in this guide.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.

Step 7 - Refresh

After changing your records, return to your Squarespace DNS Settings and click Refresh below the records.

The Current Data column in the panel will start to update and show if your records are entered correctly. It can take up to 72 hours for this information to process.

To go the previous panel, click the arrow in the top-left corner.

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Step 8 - Wait and test

If all records are entered correctly, your domain will connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.

When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label.

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider. 

Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.

Getting more help

For more help with settings in your 1&1 account, contact their support team at (866) 991-2631. To help them understand your issue, you can use our sample message. You can also visit their documentation.

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Connecting a 1&1 domain to your Squarespace site