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Contacting a customer

If you need to contact a customer about an order, you can find their email in the order summary. This is a great way to inform customers about shipping delays, product substitutions, and other issues.

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Step 1 - Go to the Orders panel

Open the Orders panel. Depending on your plan:

  • In the Home Menu, click Commerce, and then click Orders.
  • In the Home Menu, click Orders.

You can also press ? while any panel is open and search orders.

Step 2 - Select an order

Click an order to open the Order Summary window. You can also search by the customer's order #, email, or name in the Search box. When searching by order number, exclude the #.

Step 3 - Send an email

In the Order Summary window, copy the customer's email address.

Then use your email provider to send your customer an email.

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Contacting a customer