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Running test orders

By placing a test order, you can see what checkout is like for your customers. You can also confirm if your store setup is working as you expected, including shipping, taxes, custom forms, and notification emails.

There are two options for test orders:

Note: Depending on your billing plan, you may be charged a non-refundable transaction fee when placing then refunding a real order. There are no transaction fees in test mode.

Before you begin

General tips

  • You must have at least one product in your store to place a test order.
  • If you sell physical products, you must have at least one shipping option.
  • Your store should already be connected to a payment processor.
  • If your store isn’t live, all orders will be test orders.
  • If you're on a trial, you can connect Stripe and run orders in test mode only.
  • Test orders deplete stock for the purchased items.
  • Analytics doesn’t factor in refunds at this time, so placing a real order and refunding yourself will count toward your totals in Analytics.

Fees

There’s no extra charge for test orders, but note the following before placing a real order and refunding yourself:

  • Testing credit cards - You’ll receive a refund for the entire order, including all transaction fees.
  • Testing PayPal - You’ll receive a full refund for the order items and Squarespace’s transaction fee. You’ll receive a partial refund from PayPal. PayPal withholds the fixed transaction fee (for example, $0.30 for U.S.-based accounts).
  • Testing Stripe - You’ll receive a refund for the order items and Squarespace’s transaction fee. If you created your Stripe account before September 14, 2017, Stripe will refund the transaction fee. Stripe doesn't refund transaction fees for accounts created after September 14, 2017.

Option 1 - Place an order and refund yourself

We recommend this approach for most scenarios. Before you start selling, you should always run a real charge to ensure your store is set up correctly. This option is available for credit card and PayPal transactions.

Note: When testing a PayPal transaction, pay with a separate personal PayPal account. It isn’t possible to pay using the PayPal Business account connected to your store.

Step 1 - Place an order

  1. Add any item to your cart and proceed to checkout as a customer would. For more help, visit How customers buy your products.
  2. At checkout, enter your contact and shipping information.
  3. At the Payment section, select Credit Card or PayPal, depending on your setup.
  4. Enter real credit card details or log into a personal PayPal account to pay.
  5. Follow the prompts to complete your order.
  6. You should receive an order confirmation email for your order.

Step 2 - Cancel and refund the order

Once you’re done reviewing the test order, follow these steps to cancel it and refund yourself:

  1. Open the Orders panel. (Depending on your Home Menu setup, click Commerce, and then click Orders, or click Orders. You can also press the ? key while any panel is open and search orders.)
  2. Find and open your order. If you just placed the order, it should be at the top of the panel labeled as Pending.
  3. Click Cancel Order in the order summary to issue a refund. For detailed steps, visit Cancelling and refunding an order.

Option 2 - Use test mode (credit cards only)

Note: Your store can’t accept real payments while in test mode.

We recommend this approach for advanced situations, such as when you’re running many test orders. This option is only available for credit card transactions.

Step 1 - Enable test mode

  1. In the Home Menu, click Settings, and then click Payments.
  2. Click Test Mode.
  3. Switch the toggle to ON.
  4. Click Save.

Toggle_Test_Mode_On.png

Step 2 - Place an order

  1. Add any item to your cart and proceed to checkout as a customer would. For more help, visit How customers buy your products.
  2. At checkout, you’ll see a Store Not Live banner.

Store_Not_Live_Banner.png

  1. Enter your contact and shipping information.
  2. At the Payment section, a test credit card number will automatically populate.

Test_Order_-_Fake_CC.png

Note: If you select PayPal and click Continue with PayPal, you’ll see a message saying that you can’t place PayPal orders while in test mode.
  1. Follow the prompts to complete your order.
  2. You should receive an order confirmation email for your order.

Step 3 - Review and clear the test order

  1. Open the Orders panel. (Depending on your Home Menu setup, click Commerce, and then click Orders, or click Orders. You can also press the ? key while any panel is open and search orders.)
  2. Find your order. If you just placed the order, it should be at the top of the panel labeled as Pending and Test Order.
  3. To clear it, check it and click Delete Test Order.

delete_test_order.jpg

Step 4 - Disable test mode

We recommend disabling test mode soon after you’re done testing so customers can check out with real credit cards and you can accept real payments. When your store stays in test mode, customers can still complete checkout, but they’ll skip entering their payment information and use the fake credit card instead. This can be a confusing experience (and might lead to lost revenue).

To disable test mode:

  1. In the Home Menu, click Settings, and then click Payments.
  2. Click Test Mode.
  3. Switch the toggle to OFF.
  4. Click Save.

 Test_Mode_Toggled_Off.png

Delete or hide test orders

Test orders will display a Test label. To delete or hide test orders:

Desktop iOS Android

In the Orders panel, find the test order and click Delete test order. This permanently deletes the test order.

14.4.jpg

Adjust your iPhone's settings:

  1. From your iPhone's home screen, tap Settings.
  2. Scroll down and tap Commerce.
  3. Under App settings turn the Display Test Orders toggle off. It will turn white when when it's disabled.

This hides test orders from the Orders tab. You can delete them permanently from your desktop site.

You can't delete test orders in the Android App. Instead, visit the Orders panel on your desktop site.

Gift card test orders

To test the purchase and use of a gift card, enable test mode using the steps in Option 2. Then purchase a gift card and proceed to checkout as a customer would. For more help, visit How customers use gift cards.

After purchasing the gift card, you can use the gift card code to purchase any item from your store. When you're finished, disable test mode.

Note: Gift cards purchased in test mode can't be used on a live store.
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Running test orders