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Donation emails

When a visitor submits a donation through a Donation Block, they'll receive an automatic confirmation email. You can customize the confirmation to thank donors in your own way and follow up with information about how you'll use the funds you've received.

Edit the email

To edit the text, open the Donation Confirmation panel: 

  1. In the Home Menu, click Commerce
  2. Click Customer Notifications
  3. Click Donations Confirmation.

You can edit the Subject Line, TitleMessage, Header, and Footer of the email. As you make changes, a preview of a live email populates to the right.

  • Subject Line - You can customize the default subject line. For example, the default subject for the Order Confirmed email is "Site Name: Thank You", but you can change it to "Thanks for the support" or "Donation received."
  • Title - Use a combination of custom text and the variables below to customize the main title of the email.
  • Message, Header, and Footer - Use text, HTML, and JSON variables to customize the body of the email. For example, you can include information about how you you'll use the donation. The Header appears above the title and the Footer appears above the business name and address. 
Note: The business name and address set in the Business Information Settings panel appears at the bottom on all order emails.


Use JSON variables in the email content

When customizing the email, usually regular text will suffice. There are also variables included in the default email content that you can use. These automatically populate information about your website and the specifics of the donation.

In the Subject Line and Title fields, you can use these variables:

  • %d - The name of the donation.
  • %s - The title of your site.

When editing the message, you can use these variables by placing them inside curly brackets, for example {}: The full name (first + last) of the donor
amountFormatted Total amount donated.
contribution.submittedOn Just like order.submittedOn. Same date formatting options apply
website.baseUrl The URL of your homepage. If you have a custom domain, this'll be If not, it will be

When you're finished making changes, click Save.

Note: We recommend having coding knowledge before customizing order emails with HTML and JSON. While Squarespace's Customer Care team can help with the steps in this guide, they can't provide assistance for advanced code modifications using HTML or JSON. If you need more help, we recommend exploring the Squarespace Answers community, or our list of resources to help with custom code.

Send a test email

To see how an email appears in your inbox, you can send yourself a test email by clicking Send Test Email To

Restore to defaults

To reset the changes you've made, scroll down to the panel and click Restore Defaults. Use caution, as this process can't be reversed.

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