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Adding SRV records

An SRV record, or a Service Record, is an advanced DNS setting that helps your domain connect to email or other services. While most people don't need to add these records to a Squarespace Domain, this guide will show you what to do if a third-party service requires it. 

Note: This guide is for Squarespace Domains. If you’re using a third-party domain, follow your provider’s instructions for adding SRV records to your DNS settings.

Step 1 - Get information from your provider

Get the following values from the service you're connecting, and copy them somewhere easily accessible. You'll need them for Step 3.

  • The service name of the SRV record
  • Usually begins with an underscore, like _smtp or _sip
  • The protocol that the service uses
  • Usually begins with an underscore, like _tcp or _tls
Priority (optional)
  • How long the server should cache this information
  • Usually a number without commas, like 2000 or 43200
  • Might also be called the TTL
  • If your provider didn’t assign a Priority or TTL, leave this blank
  • The weight of the SRV record, which determines the target to contact first
  • Should be a single-digit number, like 1 or 5
  • The port number for the service
  • Usually a number, like 80 or 5060
  • The host providing the service
  • Should be a URL, like

Step 2 - Open Advanced DNS settings

Open Advanced DNS Settings for the domain you're editing:

  1. In the Home Menu, click Settings, and then click Domains. You can also press the ? key while any panel is open and search domains.
  2. Click the domain name you’re editing.
  3. Click Advanced Settings.


Step 3 - Add SRV records

Next, create a custom record in your Advanced DNS settings using the values from Step 1. Scroll down to Custom Records and enter the correct information in each column:

Note: Enter the exact values from your provider, not the sample data shown in this guide.
  1. In the Record field, choose SRV from the drop-down.
  2. In the Host field, delete the @ placeholder and enter the Service and Protocol, separated by a period. For example: _service._protocol
  3. In the Priority field, enter the Priority or TTL number, if you have one. If you don’t have a Priority or TTL, leave this blank.
  4. In the Data field, enter the Weight, Port, and Target, with a single space between each one. For example: 1 100
  5. Click Add to save the record to your settings.


Here’s how the saved record might look in your DNS settings:


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