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Connecting an Amazon Route 53 domain to your Squarespace site

If you purchased a domain from Amazon Route 53 and want to keep it registered with them, you can connect it to your site by following this guide. In this process, you'll change a few settings in your Route 53 account. After completing these steps, your domain will stay registered with Route 53, but it will connect to your Squarespace site. Before you begin, review our requirements for connecting a third-party domain.

Note: You’ll need a hosted zone in your Route 53 console to connect your domain to Squarespace. If you registered your domain with Route 53, they automatically create the hosted zone for you. Ensure that you have this in place before continuing. For more information, see Amazon’s documentation.
Tip: We recommend transferring your domain to Squarespace instead of connecting it. Here are some reasons why you might want to transfer your domain:
  • You can move all aspects of managing it to your Squarespace account so you won't need to pay for it through a third party.
  • Your domain could qualify for one free year of hosting.
  • Squarespace can help with any issues with your domain directly.

Your domain must be eligible to transfer. Learn more about the differences between transferring and connecting.

Step 1 - Open the Domains panel

In the Home Menu, click Settings, and then click Domains.

You can also press the ? key while any panel is open and search domains.

Step 2 - Link your domain

Click Use a Domain I Own. Enter the full domain name you’re linking in the Domain Name box, and then click Continue.

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Click Connect From Provider.

Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected, then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.

Select Other from the drop-down menu.

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Click Connect Domain. You'll see a message letting you know that the connection to your domain is in progress. Click Okay to continue.

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A new panel will open with the records you need to enter in your Route 53 console so your domain connects to Squarespace. Keep this panel open for your reference.

Step 3 - Log into Route 53

Log into your Route 53 Management Console. From the dashboard, click Hosted zones.

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In the hosted zone, click the domain you want to link to your Squarespace site.

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Step 4 - Add the first CNAME

In the first line of your Domains panel, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com.

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In your Route 53 hosted zone, click Create Record Set.

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In the box that appears on the right, enter the first CNAME.

  1. In the Name box, paste the unique code from Host column of the Domains panel.
  2. In the Type box, select CNAME - Canonical name from the drop-down.
  3. Keep the Alias set to No.
  4. Set TTL (Seconds) to 3600.
  5. In the Value box, enter verify.squarespace.com
  6. Keep the Routing Policy set to Simple.
  7. Click Create

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You should now have a CNAME with your unique Host code pointing to verify.squarespace.com.

Note: If you don't add this CNAME, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.

Step 5 - Add the second CNAME

In the second line of your Domains panel, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

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In your Route 53 hosted zone, create another record set.

  1. In the Name box, enter www.
  2. In the Type box, select CNAME - Canonical name from the drop-down.
  3. Keep the Alias set to No.
  4. Set TTL (Seconds) to 3600.
  5. In the Value box, enter ext-cust.squarespace.com
  6. Keep the Routing Policy set to Simple.
  7. Click Create.

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You should now have a CNAME with www pointing to ext-cust.squarespace.com.

Step 6 - Add A Records

In the last four lines of your Domains panel, copy the IP addresses that appear in the Required Data column.

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Create another record set in your Route 53 hosted zone for these four A records.

  1. Keep the Name box blank.
  2. In the Type box, select A - IPv4 from the drop-down.
  3. Keep the Alias set to No.
  4. Set TTL (Seconds) to 3600.
  5. In the Value box, enter the following records on separate lines:
    • 198.185.159.144
    • 198.185.159.145
    • 198.49.23.144
    • 198.49.23.145
  6. Keep the Routing Policy set to Simple.
  7. Click Create.

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Note: If you already have some A Records in place, edit any with blank names so they match the values above. If you see other A Records in your account that don’t match what’s shown in this guide:
  • Host: @ - Delete.
  • Host: blank - Delete only if it doesn't match what’s shown in this guide.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.

Step 7 - Refresh

Return to your Squarespace DNS settings, and click Refresh below the records.

The Current Data column in the panel will start to update and show if your records are entered correctly. It can take up to 72 hours for this information to process. 

To go the previous panel, click the Domain Overview arrow in the top-left corner.

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Step 8 - Wait and test

If all records are entered correctly, your domain will connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.

When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label.

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider.

Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.

Getting more help

For more help with settings in your Amazon Route 53 account, create a case in their Support Center. To help them understand your issue, you can use our sample message. You can also visit their documentation.

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Connecting an Amazon Route 53 domain to your Squarespace site