Provide the necessary documentation to confirm you’re the authorized owner so we can safely help you with sensitive account or billing changes.

For security, we may require you to send some documentation to verify account ownership when you contact Customer Support. Each request to restore account access is reviewed individually to protect the account owner’s information.

Why we verify account ownership

The safety and security of your site and information is important to us. To keep your site and data safe, we verify your identity for requests that involve:

• Restoring access to an account when you've lost your password or email.
• Updating sensitive billing information.
• Transferring ownership of a site or domain when the current owner is unavailable.

How we verify your account ownership

We may ask you to provide one or more of the following to confirm your ownership:

• Official photo ID: A government-issued ID, such as a driver’s license or passport.   
• Business documentation: Documents verifying your business entity, such as articles of incorporation or a tax ID.   
• Billing records: Details related to your Squarespace payments, such as the last four digits of the card on file or a copy of a bank statement.   
• Account ID: A unique identifier used to locate your specific site and account. You can find your Account ID in your account settings. 
• Other information: Information about the most recent charge to your card. If you use a third-party payment method like PayPal, we may ask for the email address on file for your Paypal account, or a picture of your PayPal statement.

Tip: For added security, you can blur any information on your ID except for your name.

How we protect the privacy and security of your information

We do the following to securely handle all sensitive documentation provided during the verification process:

• Data deletion: We permanently delete all images of IDs, and documents you provided, from our system after our team reviews them.
  Redacting messages: If you send a message containing information that could compromise your security, we permanently redact that text from our records.

How we verify ownership for Squarespace domains

If your request involves a Squarespace domain, we may send a verification email to the domain registration contact. You need access to that specific email address to complete the ownership verification process.

What account permissions do I need to have?

Your ability to manage a site depends on your assigned permission level. We only share sensitive site and account information with the Site Owner, Administrators, or Billing contributors.

Acuity Scheduling permissions

For Acuity Scheduling accounts, we don't share sensitive account information or billing details with contributors who aren't administrators or the account owner.

Prevent fraud and phishing

Squarespace never asks for passwords via email. If you receive a suspicious message asking for login information, it could be a phishing attempt. To report a site you believe is fraudulent, or to verify a request you’ve received from us, contact us.